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部署・役職名 | SuccessFactors Project Manager_ヨーロッパ最大級の外資系ソフトウェアベンダー |
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仕事内容 |
VISION: We own customer success for HCM cloud. We help customers achieve business value faster through technology by deploying best in class expertise when they need it, where they need it. We operate a highly profitable business, consistently across clouds and geographies. VALUES: Customer Success is the guiding principle for all our decisions. We operate transparently as trusted advisors and strive to leverage the full potential of company products to support customer transformations. Our team is diverse, meritocratic, and collaborative. We aim high and deliver on our commitments. PURPOSE AND OBJECTIVES: Be the consistent face of project delivery from the initial bid process through to project completion (including post go-live hypercare) Create ongoing and sustainable relationships with customers Understand customer’s HR priorities and HR calendar and help define detailed implementation plan Track timelines, budget and scope during the implementation Team forecasting and resource allocation Coordinate ongoing project review, reporting and governance activities Ensure successful go live on time, within budget and with high customer satisfaction (100% reference-ability) Support and collaborate with all team members to ensure a strong SuccessFactors PMO Drive continuous improvement across SuccessFactors and Cloud Delivery In partnership with sales identify SuccessFactors opportunities, scope customer needs and develop winning solutions EXPECTATIONS AND TASKS: Support account team (VAT) to build business case, qualify business drivers Engage early in Successfactors opportunities and assess customer’s functional and technical readiness to move to SFSF and the Cloud Manage the relationship with the customer and be the primary “face” to the customer throughout the implementation process Support scoping workshops and emphasise customer side readiness activities Validate effort estimates and high level implementation timelines Provide support with scoping requirements Create baseline Project Plan Complete Sales to Services Delivery transition Work with Resource Managers and extended VAT team, to allocate appropriate resources to projects Create and update Staffing Lists Follow company's Activate Methodology and project streams to implement projects Work closely with customer project manager and module leads to track and update Project Plan, complete weekly status report, budget/burn rates, issue tracker and risk register Provide customer guidance and support on Communications, Change Management, Training Strategy and Testing Strategy Setup project governance framework with customer Project Manager Join customer Steering Committee, review overall project health and provide direction Ensure issue resolution in timely manner. Escalate on customer or own company side as necessary Help customer set up S-User IDs, access to Customer Community, Learning Hub and Support Portal Work with Solution Architect and create instance strategy, integration strategy, data migration strategy, production cutover strategy and post go live support strategy etc. Support customer to complete online learning (PTOs and virtual admin training) Facilitate Project Kick Off meetings Run and facilitate weekly project meetings with the customer Project Manager Run weekly internal project team meetings and additional ad-hoc meetings as required Participate in weekly project manager meetings (internal) and weekly consulting delivery meetings Work collaboratively with consultants to manage project deliverables Act as a shield for consultants and remove barriers for them, so they can achieve their deliverables Address any concerns immediately, with transparency and understanding Coordinate with module leads and provide best/leading practices and guidance on cross module process and data integration Maintain knowledge of HCM and SuccessFactors product-suite, including reviewing the quarterly release updates Define project document management framework and leverage intranet for all project materials. Ensure all project documents are owned by right team members and latest versions are available for future reference Maintain PtD, track revenue forecast and ensure billing milestones are achieved on-time Lead small projects and change requests. Review and approve invoicing After Go Live, complete Lessons Learnt session with customer and follow up with relevant teams on any outstanding issues Complete Go-Live announcements Ensure customer is referenceable, work with CEE and company's reference team to create collateral (e.g. success stories, BTS, videos, quotes etc) and customer details are available in Customer Reference Platform |
応募資格 |
【必須(MUST)】 WORK EXPERIENCE:Sufficient HR domain knowledge related to the products for discussions with HR leaders Minimum five years consulting / project management experience Experience with at least one full cycle implementation. Understanding of Successfactors with additional on-prem HCM is preferred Understanding of company's Activate methodology is preferred Good knowledge of MS Project and other project management tools MANAGERIAL EXPERIENCE: Strong communication skills Strong collaboration skills Effective stakeholder management abilities Acts as a coach for new colleagues Mentor new consultants EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES: University degree or equivalent work experience Japanese: Fluent English: Business Level Formal certification and education qualification in HR domain will be additional advantage PMP or Project Management Certifications will be added advantage Presentation and facilitation skills required Microsoft Office skills required Abilty to multi-task and prioritise deliverables |
アピールポイント | 自社サービス・製品あり 外資系企業 女性管理職実績あり 従業員数1000人以上 年間休日120日以上 産休・育休取得実績あり ストックオプション制度あり 社内ベンチャー制度あり 教育・研修制度充実 社内公用語が英語 完全土日休み フレックスタイム |
更新日 | 2021/06/10 |
求人番号 | 1777975 |
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