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| 部署・役職名 | Customer Success Manager |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
Account Managers build comprehensive knowledge of the verification and analytics space within the advertising industry and use this knowledge to support and advise clients’ digital media strategies. This role will suit an experienced Account Manager who is passionate about making an impact, driving ROI for their clients, and forging strong high－level relationships with agencies and marketers directly. 【What you’ll do】 ・Oversee the lifecycle and all aspects of client health including on－boarding, value realization, and renewal, while spearheading further adoption of this Company services for several highly strategic accounts ・Master thorough knowledge of this Company products and services to ensure the timely and successful delivery of our solutions, according to the needs and objectives of each client. ・Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner. ・Own client meetings, including presenting product training, data analysis, strategic business reviews and additional engagement modules. ・Develop a trusted advisor relationship with key client stakeholders and executive sponsors, fostering regular, impactful engagement. ・Understand client goals and communicate and advocate for clients’ needs internally. ・Identify at risk opportunities and work with internal and external stakeholders to build and enact solutions. ・Work with Client Services, Sales, Product Marketing, and Finance to create best－in－class service experiences for all clients. ・Act as a thought leader within the larger Customer Success team to share industry learnings and demonstrate best practices |
| 応募資格 |
【必須（MUST）】 ・3＋ years in a client－facing customer success/account management role in ad tech・Service－oriented ethos with a strong business mindset and the ability to create strategic plans ・Experience managing, consulting, and negotiating with clients with an excellent track record of retaining and growing a portfolio ・Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations ・Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail ・Comfortable in a fast－paced, entrepreneurial, and rapid－growth environment. Ability to work independently as well as part of a team ・Salesforce proficiency is ideal |
| 更新日 | 2022/02/09 |
| 求人番号 | 2058217 |
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