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| 部署・役職名 | Commercial BTP Customer Success Partner |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
Commercial BTP Customer Success Partner Work Area: Sales BTP（ Business Technology Platform）事業部のカスタマーサクセスパートナー DB＆Analytics, Cloud Platform, AI, IoTなどのソリューション担当 Summary ＆ Role Information The focus of this position is to positively influence revenue retention for a predetermined set of our Business Technology Platform （our BTP） customers. BTP is the engine for innovation through integration, extension, and analysis scenarios of the Intelligent Enterprise. Our BTP CSPs work with the most cutting－edge and innovative our solutions and coach our most strategic customers. The BTP Customer Success Partner （CSP） role is responsible for identifying and mitigating the risks of contract renewal, develop and execute revenue retention plans, day－to－day account management activities and developing relationships with business and technical decision makers in their assigned accounts to ensure customer satisfaction and retention. [LDA1] You will proactively partner with customers to ensure they get maximum value from their our BTP services, and coordinate activities with the Account team. You have a focus on maintaining retention as you will manage the customer renewal process including full executing of the entire opportunity－to－win cycle. You understand the big picture and can assist with critical situation management. You will work with colleagues from a broad variety of groups such as CE＆X life－cycle relevant centers of experts, Account Teams, Presales, Support, Deals Desk etc. Our Team Our Business Technology Platform CSP team is committed to sustaining each other to ensure success, both individually and as a team. We have a pay it forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other’s questions, and bringing an entrepreneurial spirit to the mission of driving our BTP consumption growth together. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences. Experience/Role Requirements: You have a broad understanding of Integration, Application, Data, Infrastructure and Security technology domains, and can map these domains to solutions for customer challenges. You have a working knowledge of 3rd Party cloud－based landscapes and can guide customers on technology strategies. You have commercial experience including experience developing account management plans and contract negotiations. [LDA2] You will excel in this role if: •You have excellent business communication, leadership, and project management skills. •You are proactive and can prioritize. •You can manage complex organizational dynamics both internally at our company as well as externally with customers and partners. •You have the ability to adapt to the unique business and cultural practices of each region/country. •You have familiarity with cloud sales cycle in general and our commercial models and processes for our BTP, in particular. •You have at least 7 years of experience working in the IT Industry. Your background could be Presales, Sales, Product/Project Management, Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc. •Professional experience and technical knowledge of public cloud platforms and providers （e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.） •Deep understanding of one or more areas of the our BTP portfolio: our BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions. |
| 労働条件 |
待遇 ■雇用形態 正社員 管理監督者分類：無（ケースによっては有） 労働時間区分：みなし労働時間制 みなし労働時間制の種類：専門業務型裁量労働制 【契約期間】期間の定めなし 【試用期間】試用期間あり（6ヶ月） ※試用期間中の勤務・賃金制度に変更はありません。 【賃金制度】 ※経験、スキルを考慮の上、当社規定により優遇します。 ■賃金形態：月給制 ■諸手当 ：※手当支給には会社規定の条件があります。 ■事業所内 禁煙 |
| 応募資格 |
【必須（MUST）】 Experience/Role Requirements:You have a broad understanding of Integration, Application, Data, Infrastructure and Security technology domains, and can map these domains to solutions for customer challenges. You have a working knowledge of 3rd Party cloud－based landscapes and can guide customers on technology strategies. You have commercial experience including experience developing account management plans and contract negotiations. You will excel in this role if: •You have excellent business communication, leadership, and project management skills. •You are proactive and can prioritize. •You can manage complex organizational dynamics both internally at our company as well as externally with customers and partners. •You have the ability to adapt to the unique business and cultural practices of each region/country. •You have familiarity with cloud sales cycle in general and our commercial models and processes for our BTP, in particular. •You have at least 7 years of experience working in the IT Industry. Your background could be Presales, Sales, Product/Project Management, Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc. •Professional experience and technical knowledge of public cloud platforms and providers （e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.） •Deep understanding of one or more areas of the our BTP portfolio: our BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions. 【歓迎（WANT）】 |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 更新日 | 2022/03/07 |
| 求人番号 | 2088382 |
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