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Manager, AsiaPac Technical Support

年収:800万 ~ 1500万

ヘッドハンター案件

部署・役職名 Manager, AsiaPac Technical Support
職種
業種
勤務地
仕事内容 the Manager of AsiaPac Technical Support , you will lead an international team of
Software Solution Engineers who advise and work directly with our customers and partners
to address incidents regarding Innovator. You will mentor engineers responsible for
addressing the full spectrum of customer issues including performance troubleshooting,
diagnosing issues with customizations, product configuration etc. In principle the Software
Solution Team troubleshoots and resolves problems with all product areas, environmental
issues and customizations made by subscribers to our open development framework. A
successful candidate for this position will be able to handle escalated customer situations,
guide engineers in their development efforts and professional growth, provide timely and
comprehensive technical updates to senior management, and be ablcommunity as a leader
within a global team supporting an international customer community
応募資格

【必須(MUST)】

Responsible for the day-to-day operations of a department of Software Solution
Engineers tasked with the ongoing support
• Key stakeholder in the development of and management involved in KPIs and
attainment of our customers SLAs
• Responsible for the onboarding and mentoring of new team members
• You will serve as the primary escalation point for complex and critical incidents
with regional customers.
• Represent the needs and interests of your Engineers and Customers as a leader
within the Global Support Organization.

リモートワーク

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更新日 2022/11/15
求人番号 2458639

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