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【管理職】Technical Support Team Director

年収：2500万 ～ 3000万

ヘッドハンター案件

部署・役職名 【管理職】Technical Support Team Director
職種
業種
勤務地
仕事内容 ＊Lead management team of 30＋ plus TAC ＆ Technical Account Managers in Japan and growing.

＊Responsible for Operational Excellence and engaging with our top customers on delivery of the service.

＊Focus on Customer satisfaction/Productivity/Training of TAC ＆ TAM and Employee retention ＆ Growth.

＊Report to the VP TAM International, providing senior leadership and strategy while working together with Cross Functional leadership peers on joint projects and initiatives.

＊Act as a Change Agent in promoting the department initiatives and innovation.

＊Formulate and implement Premium Support strategy, direction, and initiatives and ensure that you work the in night shift to drive overall operational excellence.

＊Collaborate across other departments to ensure voice of the customer is represented.

＊Act as the ultimate point of escalation for client support issues
Provide overall leadership to managers and staff to adhere to processes, procedures and policies.

＊Meet and work with multiple levels of an organization, both internally and externally.

＊Liaise with peers at other departments to work together, taking care of specific customers for retention, reference, or new deals that protect overall company revenue and margin.
労働条件 労働条件詳細については当該企業との契約により非公開とさせて頂きます。
詳細については別途説明させて頂きます。
応募資格

【必須（MUST）】

＊Language Skills: Native Level Japanese / Business Level English

＊3－5＋ years of management experience, senior management and/or director level experience preferred

＊An overall experience of at least 10－15 years in Support Services

＊Experience in technical or commercial management of software support services or software development or customer care around IT/Application services highly preferred

＊Overall basic understanding of Internetworking/Security and SAAS market
Experience with SaaS or Proxy technologies is a plus

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受動喫煙対策

屋内禁煙
更新日 2024/01/11
求人番号 3207937

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