選ばれた人だけのハイクラス転職サイト【ビズリーチ】

転職サイトビズリーチ
>
求人検索
> Cloud Technical Lead （Cloud）

転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です

新規会員登録（無料）

Cloud Technical Lead （Cloud）

年収：900万～ 1400万

採用企業案件

採用企業

部署・役職名	Cloud Technical Lead （Cloud）
職種	ネットワークコンサルタントネットワークエンジニア
業種	ソフトウエア
勤務地	東京都
仕事内容	What You’ll Do: As a Client Technical Lead in Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed application environments, that includes: • Assisting our Cloud practice to position itself as leader in providing managed services throughout the Data Analytics industry. • The Client Technical Lead for our Cloud team in our Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed application environments. • You will work collaboratively with customers, analysts, developers, and implementation team members to deliver world class service. • You will leverage your deep technical skillset and knowledge to provide technical leadership, guidance, and support for customer engagements through implementation and configuration to production release into operations. • You will partner with a Cloud Customer Success Manager to work through any technical obstacles the customer may experience. You will build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria. • Through documentation, automation, and knowledge management, you will enable global teams to respond quickly and efficiently to operational incidents or any issues reported. • You will work with global R&D, Product, Technical Support, and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments.  • You will collaborate with the teams in technical effort estimation phase of the project delivery, and contribute to improve quality, efficiency and automation around service delivery tasks. A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required. Key responsibilities To take responsibility for: • Articulate an innovative technical approach / solution based on your understanding of client’s business and technical needs. • Engage with key client counterpart technical solution / subject matter expert on Cloud • Provide a single technical leadership and ownership from project kick off through UAT and go-live, for hosted and remotely managed customer projects. • Post go-live project consultation for major changes (upgrades, migrations, renewals etc.) and to help identify and resolve complex problems caused by repetitive incidents. • Ensure that all current and future technical project requirements (tasks, changes, deliverables, etc.) have a clearly defined scope and can be progressed by the responsible service team without issue. Mitigate any technical blocking condition that prohibits progress to drive towards success. • Enhance operational requirements to improve system stability, monitoring awareness and decrease operational burden to ensure a positive customer experience. • Ensure Cloud standards and best practices are adhered to and validated. • Provide knowledge transfer for larger team related to their customer engagements and/or key technology areas. • Deliver excellent Client service using a Client first and continuous improvement mindset. • Manage, monitor, and maintain container-based applications deployed in cloud container services. • Work directly with external customers and interface with other support teams and vendors.
応募資格	【必須（MUST）】 Expected Experience and Background This role is based in Japan and the candidate is required to have proficiency in the Japanese language to converse with our Japanese-speaking clients, fostering strong rapport and relationship 【歓迎（WANT）】 Proficiency in Azure is preferred, while experience with other leading cloud platforms (AWS or GCP) is advantageous. Proven years of experience as a technical advisor: developing solutions / working with certain technologies e.g., Cloud native development, Hybrid/ multi-cloud, DevOps processes and tools, Application migration program, Hyperscaler, RH, AI, open technologies etc. Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers; ITIL certification preferred. Exceptional verbal and written communication skills are essential, as this role involves extensive interaction with customers, internal teams, and stakeholders. Strong interpersonal abilities, including the capacity to convey complex technical concepts clearly and concisely, are crucial for effective collaboration and successful project delivery. Extensive experience driving software solutions involving many stakeholders and delivering results on time with high quality. Ability to communicate directly to the product, service and technical teams: share insights into root causes of client discontent, advocate for features/functionality to eliminate churn, drive customer satisfaction. Entrepreneurial spirit and mindset, a focus on possibilities and not obstacles.
アピールポイント	自社サービス・製品あり外資系企業創立30年以上産休・育休取得実績あり女性管理職実績あり年間休日120日以上 Uターン・Iターン歓迎完全土日休みフレックスタイム
受動喫煙対策	屋内禁煙
更新日	2024/11/14
求人番号	3226349

採用企業情報

SAS Institute Japan株式会社

転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です

新規会員登録（無料）