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| 部署・役職名 | Technical Support Engineer |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
Description As a Technical Support Engineer, you will be an integral member of a team responsible for quickly resolving highly technical, complex issues. Your role will be critical in maintaining the trust of our customers. You will be working directly with our customers’ technical operations teams in defining issues, resolving them, or leading a cross－functional team to drive resolutions. Tasks ＊ Work to resolve technical issues related to our products and infrastructure as reported by our customers' technical staff. ＊ Work independently with our customers' technical teams on both pre－ and post－ sales technical issues. The investigation of technical issues may involve complex data analysis from our distributed network and an in－depth examination of the interaction between us and the customer's origin infrastructure. ＊ Demonstrate leadership and work independently to resolve complex technical problems, including escalations to our product engineers. ＊ Develop methods and best practices for delivering outstanding service, as well as participate in knowledge sharing through the creation of knowledge base articles. ＊ Work as a technical resource on engineering bridges on complex issues. ＊ Subject Matter Expert of multiple product/services and work with engineering to ensure that new our services can be supported as part of the New Product Introduction （NPI） process. ＊ Define, coordinate, and prioritize customer feedback and ideas into engineering requirements for future enhancements to our services. Work closely with Engineering and Product Management to implement these enhancements. |
| 応募資格 |
【必須（MUST）】 Basic Qualifications＊ Bachelors Degree in Engineering or Computer Science ＊ Detailed knowledge across the spectrum of Internet technologies ＊ Excellent business writing, communication, and presentation skills ＊ 5＋ years of experience in technical support, engineering, IT, project management or consulting ＊ Customer facing experience ＊ Desire and ability to provide leadership to a rapidly expanding team ＊ Proven analytical abilities and a strong work ethic ＊ Consultative attitude to customer engagements ＊ Methodical approach to problem solving ＊ Ability to prioritize workload and manage customer expectations directly or as part of a team ＊ Passionate attitude to internal collaboration and communication ＊ Commitment to self－improvement and education ＊ Fluent in Japanese and business level English （written and spoken） 【歓迎（WANT）】 Desired Qualifications＊ Prior exposure to working within a Global team, or for Japanese arm of US parent company ＊ Prior experience in the Web Architecture, Applications design, testing/optimization ＊ Previous experience of working with 3rd Party integrators/organizations on joint initiatives/projects Desired Skills ＊ Knowledge of how the Internet works （HTTP and DNS）. ＊ Programming knowledge and experience （Perl/shell scripting or Java preferable）. ＊ Knowledge of common network protocols （TCP/IP, ICMP） and tools. ＊ Knowledge of web programming （HTML, javascript, ASP, JSP） ＊ Familiarity with technologies like: J2EE （using Tomcat and/or Websphere） or .NET architecture, Web Services （SOAP, XML）, Configuring webservers （Apache, IIS） and the infrastructure necessary to support a dynamic website （load balancers, connecting to databases, etc）, SQL and databases. |
| 更新日 | 2020/04/24 |
| 求人番号 | 335298 |
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