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Customer Success Engineer （Data Center Learning）

年収：1200万～ 1300万

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部署・役職名	Customer Success Engineer （Data Center Learning）
職種	戦略コンサルタント業務プロセスコンサルタント講師・トレーナー
業種	設備・電気プラント・エンジニアリング
勤務地	東京都
仕事内容	We have an immediate opening for a Customer Success Engineer (Data Center Learning) in Tokyo. Reporting to the Manager of Customer Success for APJC, the Customer Success Engineer's (CSE) help clusters to become and remain self-sufficient in executing their own training programs to include planning and conducting of training activities. CSEs collaborate with Training Coordinators on the Data Center Learning team as well as managers and administrators in their clusters, to ensure training is planned, assigned, and scheduled properly. CSEs facilitate the Train-the-Trainer program in their clusters to ensure each cluster has the right number and type of Certified Instructors to conduct their training locally. As a CSE you will track key metrics for your clusters, ensure data accuracy, assist in the reporting of these metrics as required, and within Data Center Learning you are the owner of training metrics for your clusters. Each CSE is both the front-line, day-to-day face of Data Center Learning in their clusters, and is also the front-line voice of the customer in representing their needs across Data Center Learning. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities - You manage difficult projects and deliver critical solutions, improvements, and mechanisms, which require you to work independently across teams. - Engage with our customers to identify what is hindering growth, develop solutions, and test before scaling to benefit all customers. You understand customer sentiment about Data Center Learning products and services. - Organize, understand and share customer feedback with other teams to ensure Data Center Learning’s decisions always consider the voice of the customer. - Transform raw thoughts into clear, consistent, and accurate documentation and/or direction. You own project status communication. - Build constructive working relationships with customers, stakeholders, managers, and peers. You recognize discordant views and take part in constructive dialogue to resolve them. - Support new cluster launches by engaging with cluster leadership early and helping them build their training program as the cluster prepares to launch. - Collect data across multiple initiatives, are able to ensure data accuracy, and can communicate action-arable insights from this data. - Audit cluster training plans and completion metrics, to identify areas for support or intervention. - Manage the rollout, maintenance, and auditing of the Train-the-Trainer program in your clusters to ensure they have the right number and type of Certified Instructors. - Highly skilled in the Data Center Learning’s learning management systems (LMS), KNet & Learn. - Able to create and close sessions, identify missed automated assignments, deep dive root causes, and escalate when required to resolve issues and minimize broader impact. A day in the life Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
応募資格	【必須（MUST）】 - Bachelor’s degree in Electrical/Mechanical Engineering or equivalent experience. - Outstanding cross-functional stakeholder and relationship management skills. - A technical background sufficient to easily interact with and gain credibility among data center leaders and technical training professionals. - Experience working with internationally distributed teams. 【歓迎（WANT）】 - Several years’ Data Center Operations experience. - Preferably a member of the Data Center Learning Advocate Community. - Excellent communication skills. - Possess excellent communication and writing skills, attention to detail, maintain high quality standards. - Excellent written and verbal communication skills in English and Japanese, with a demonstrated ability to communicate and influence people, teams, and organizations across a variety of media. - Strong quantitative and analytical skills, with the ability to use data and metrics to understand and report on programs/projects, and to drive necessary actions.
アピールポイント	自社サービス・製品あり外資系企業 2年連続売り上げ10％以上UP シェアトップクラス年間休日120日以上産休・育休取得実績あり教育・研修制度充実女性管理職実績あり資格支援制度充実地域活性化事業新規事業海外事業
受動喫煙対策	喫煙室設置
更新日	2024/05/07
求人番号	3507152

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