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Senior Manager/Director, Strategy ＆ Operations （Technical Support organization）
年収：1000万 ～ 1500万
採用企業案件
株式会社セールスフォース・ジャパン
-
- 資本金100百万円
- 会社規模非公開
- SIer
- インターネットサービス
- ソフトウエア
| 部署・役職名 | Senior Manager/Director, Strategy ＆ Operations （Technical Support organization） |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
As the leader of the CSG Support Strategy & Operations team, you’ll partner with the leaders of Japan and Korea Technical Support organization to understand the business needs and to drive business success together with the leader. Our team’s mission is to help business leaders to develop business strategy, drive strategic initiatives, deliver customer success, and achieve operational excellence. Responsibilities: Success will be measured by the overall performance of the team to help Japan and Korea Technical Support organization to achieve their goals for delivering customer success and driving operational excellence. Drive the industry-leading technical support Work with other departments to drive Customer Success Develop business strategy to drive profitable growth Plan resource and budget Manage budget to maintain healthy PL Provide data driven intelligence & strategic insights Support performance management with metrics and scorecard Conduct business review Drive strategic initiatives Facilitate to ensure technical support delivery readiness for new products and new services Improve case deflection by providing effective Self-service support Manage policies and processes Manage the safety, security, and compliance of our business |
| 応募資格 |
【必須（MUST）】 Successful people management experience in technical support team or strategy & operations teamExperience or working knowledge of technical support service delivery for enterprise customers Ability to drive business planning, budgeting, and controlling expenses Organizational strategy development and KPI design skills Ability to develop ROI driven business case Considerable experience in project/program management Excellent stakeholder management skill Ability to effectively develop and present materials that are appropriate for the audience, and present to executive level stakeholders Excellent written and verbal communication skills in Japanese Business level written and verbal business communication skills in English Thought leadership, Innovative thinker 【歓迎（WANT）】 Extensive experience planning and deploying enterprise level business initiativesExtensive experience in large program or project management Ability to leverage AI |
| アピールポイント | 自社サービス・製品あり 外資系企業 上場企業 従業員数1000人以上 シェアトップクラス 2年連続売り上げ10％以上UP 教育・研修制度充実 |
| 受動喫煙対策 | その他 「就業場所が屋外である」、「就業場所によって対策内容が異なる」、「対策内容は採用時までに通知する」 などの場合がその他となります。面接時に詳しい内容をご確認ください |
| 更新日 | 2024/05/20 |
| 求人番号 | 3547520 |
採用企業情報
- 株式会社セールスフォース・ジャパン
-
- 資本金100百万円
- 会社規模非公開
- SIer
- インターネットサービス
- ソフトウエア
-
会社概要
【設立】2000年4月
【代表者】代表取締役会長 兼 CEO 小出 伸一
【資本金】1億円
【本社所在地】東京都千代田区丸の内1-1-3
【事業内容】ソーシャルテクノロジーを企業で活用するためのクラウドアプリケーション 及び プラットフォームの提供
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です