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Contact Center Coach － Online Store
年収：応相談
採用企業案件
Apple Japan合同会社
-
- 会社規模非公開
- その他
- その他
| 部署・役職名 | Contact Center Coach － Online Store |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
The Learning and Quality team is looking for a determined individual who believes that the customer experience is at the heart of what we do and works tirelessly to help our teams achieve just that. In this role, you will work with the quality and learning and development teams (in region and worldwide) as well as collaborate with the online store leadership. Through contact review analysis, you will work to identify business trends, gaps and provide expert level coaching to help our teams and leaders to reach business goals and enhance the customer experience. You will work in partnership with the leadership team to support ongoing group, specialist and leader coaching conversations and, if needed, create supplemental materials to help guide these sessions. |
| 応募資格 |
【必須（MUST）】 A Coach must communicate effectively during a coaching sessions and use language that will have the greatest positive impact on the teams. They will need to be able to ask questions that reveal the information needed for the strongest benefit to both the coaching relationship and the teams. In addition, a coach must have the ability to focus on what our partners and teams are saying and not saying and to understand the meaning of what is said, including context to support their thoughts and ideas.【歓迎（WANT）】 Track record in identifying performance gaps and assessing coaching needsExperience with performance data analysis, reporting tools Ability to apply tools and learning solutions to address specific learning and performance needs Critical thinker who is able to ask probing questions and collect deep insights before forming solutions Develops relationships with stakeholders to allow for collaborative problem-solving Design and implement coaching and leadership development programs Communicates in a clear and consistent manner which translates conversations and ideas from strategy into action Ability to work efficiently on multiple projects simultaneously; prioritizes to meet tight deadlines Strict adherence to company policy on confidential materials Coaching qualification is highly desirable Japanese and English proficiency is a must |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2024/05/29 |
| 求人番号 | 3569024 |
採用企業情報
- Apple Japan合同会社
-
- 会社規模非公開
- その他
- その他
-
会社概要
【当社について】
Appleは1984年にMacintoshを登場させ、パーソナルテクノロジーに革命を起こしました。今日Appleは、iPhone、iPad、Mac、Apple Watch、Apple TVにより世界のイノベーションを牽引しています。Appleの4つのソフトウェアプラットフォーム――iOS、macOS、watchOS、tvOS――はすべてのApple製品でシームレスな体験を提供するとともに、App Store、Apple Music、Apple Pay、iCloudといった画期的なサービスで人々の可能性を拡げています。Appleの10万人以上の社員は世界で最も素晴らしい製品を創り出すこと、そして自分たちが生まれてきた世界をさらに良いものとして次世代へ残すことに邁進しています。
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です