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Support Engineering Manager – Windows Commercial

年収：1200万～ 2500万

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部署・役職名	Support Engineering Manager – Windows Commercial
職種	運用・保守・監視・テクニカルサポート
業種	インターネットサービスソフトウエア
勤務地	東京都
仕事内容	With over 18,000 employees worldwide, the Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Applications & Infrastructure - the largest and fastest growing group in CSS - provides commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world. As a Support Engineering Manager you will lead a team or group of Support Engineers with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. ■Responsibilities ・People Management You lead a team/ group of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. ・Response and Resolution You manage the customer relationship with regards to Technical Support and acting as an escalation point for Support Engineers to remove roadblocks and help prioritize technical issues at a global level. ・Readiness You ensure your team has the technical skills required to provide a great customer experience and you collaborate with engineering /product teams to fill document gaps regarding new and existing technology. ・Product/Process Improvement You communicate aggregated customer feedback and set operational frameworks and standards to drive product and process improvements. ・Business Integration You identify opportunities to collaborate effectively across other teams and organizations to enable a great customer experience.
応募資格	【必須（MUST）】・7+ years operational excellence, delivery management, account management, sales, or vendor management experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 5+ years operational excellence, delivery management, account management, sales, or vendor management experience. ・3+ years experience of managing people. ■Language Qualification ・Japanese Language: fluent in reading, writing and speaking. ・English Language: confident in reading and writing; moderate spoken English skills 【歓迎（WANT）】・Strong customer service, communication, and interpersonal skills ・Ability to set and communicate team and individual goals and communicate strategy, tactics and behaviors required to achieve those goals. ・Flexibility and ability to adapt to ambiguous and changing situations ・Ability to manage high pressure situations
アピールポイント	自社サービス・製品あり外資系企業女性管理職実績あり従業員数1000人以上シェアトップクラス創立30年以上年間休日120日以上産休・育休取得実績あり海外事業管理職・マネージャー
リモートワーク	可「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります
受動喫煙対策	屋内禁煙
更新日	2024/07/11
求人番号	3686433

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