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| 部署・役職名 | Customer Success Delivery Manager, Marketing Product Growth Section － Marketing Cloud Platform Department （MCPD） |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
Business Overview The Technology Platforms Division （TPD） is responsible for building and operating the infrastructure and ecosystem platforms which power us. Our mission is to provide our Cloud and Ecosystem Platforms which will deliver Core Value to accelerate the growth of our Group services. Department Overview The Marketing Cloud Platform Department （MCPD）’s mission is to lead our marketing related products strategy, execute product development and implementation. We empower our internal marketing teams by building engaging, respectful and cost－efficient marketing platforms that put our customer at the center. Our main advantage comes from our ability to leverage our Ecosystem. We provide marketing solutions such as marketing campaign management, multichannel communication and personalization. As a department with 150＋ experts across Japan, India and Singapore, we are proud to be a technology organization and we share our knowledge across our Tech community. The Marketing Product Growth Section （MPGS） is a cross－functional organization that focuses on product management, business planning, customer success and customer support of our marketing related products managed by Marketing Cloud Platform Department （MCPD） . We're facing clients and engage with them to utilize our platform which provide multi－channel solutions and contribute to their business KPIs. Also we plan the future product's development priorities and roadmap to meet our client's demand. Overall Position Details As a Customer Success Delivery Manager, you will be responsible for one or more of the services that make up our Marketing Cloud. The role will cover a wide range of activities, from product onboarding to support, ensuring that users ”see results and feel success” using the service. You will also participate in the definition of business and system requirements, and the development of a global product roadmap to support our stakeholders. Your main responsibilities will be as follows: － Communicate with clients: take charge of onboarding, consulting, enquiry and incident handling. － Understand client technical issues and provide technical support as appropriate. － Ensure onboarding processes are efficient and cost effective. － Lead and execute client success initiatives. － Write and promote user guide documentation. － Obtain client feedback, both quantitative and qualitative, through user surveys and daily communication with clients. － Present on internal and external case studies of previous/current clients who have been successful in using the product. － Identify potential sales opportunities for the sales team: support the Sales team in gathering requirements to develop a solution, fit with a strong value proposition. － Lead and coach product teams and drive successful delivery of the highest－ value features. |
| 労働条件 |
【待遇】 ◇雇用形態 正社員 ◇賞与 年2回、6月・12月に会社及び個人の業績により支給 ◇休日休暇 休日：土曜、日曜、祝日 休暇：夏期冬期休暇、年次有給休暇、特別休暇（産前産後休暇・育児休暇・結婚休暇など） ◇サポート ・各種社会保険完備（厚生年金保険、健康保険、労災保険、雇用保険） ・通勤交通費 ・社員持株会 ・スポーツ クラブ法人会員 ◇人事育成制度 ・入社時研修 ・階層別研修 ・特別研修（幹部育成） ・事業部ごとのOJT ・英語学習サポート（社内TOEIC IPテスト・英会話など） ・外国人向け日本語学習サポート ・クロスカルチャートレーニング ◇社内サービス ・ライブラリ（個人学習スペース） ・スポーツジム ・カフェテリア（朝食・昼食・夕食無料）＊地域によって食事券の支給の場合あり ※和洋中のプレートやカレー、パスタ、寿司など、豊富な日替わりメニューが用意されています。 ◇イベント ・クラブ活動 ・納会 ・ハワイアンサマー ・オープンファミリーデー など |
| 応募資格 |
【必須（MUST）】 － Sophisticated understanding of marketing tech （mar－tech）, digital channel communication, multichannel marketing, social media marketing and its underlying technologies （5 years ＋）－ Experience in an enterprise client support and customer success role （3 years ＋） － Experience working with mission－critical and high traffic systems （3 years＋） － Excellent client－facing and internal communication skills － Strong technical document writing skills － Experience with writing queries （SQL or similar） － A strong passion for business growth, and a customer and data driven, “Get Things Done” mindset 【歓迎（WANT）】 － Business level Japanese skills－ Experience in people management － Experience working as a software engineer － Experience and knowledge in the area of Marketing Automation （MA） － Experience and knowledge in the area of Customer Data Platform （CDP） － Experience and knowledge in the area of ”Communication Platform as a Service （CPaaS）”, especially messaging delivery such as eMail, SMS － Experience and knowledge in the area of Mobile Marketing Technology and any Message App features |
| リモートワーク | 不可 |
| 受動喫煙対策 | その他 「就業場所が屋外である」、「就業場所によって対策内容が異なる」、「対策内容は採用時までに通知する」 などの場合がその他となります。面接時に詳しい内容をご確認ください |
| 更新日 | 2024/07/26 |
| 求人番号 | 3726507 |
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転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です