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Customer Support Engineering, Senior Manager
年収：800万 ～ 2000万
採用企業案件
株式会社セールスフォース・ジャパン
-
- 資本金100百万円
- 会社規模非公開
- SIer
- インターネットサービス
- ソフトウエア
| 部署・役職名 | Customer Support Engineering, Senior Manager |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
You will be responsible for the success and well-being of a team of Production Support engineers. You should be passionate about developing your directs while driving results. You know how to delegate effectively, providing context and support and letting creativity flourish. You will build close relationships with your CCE management peers and our key partners in Technical Support, Site Reliability, and R&D. You will lead strategic initiatives and exert influence across organizational boundaries in the name of Customer Trust. Responsibilities: - Manage a global team of Production Support engineers to achieve objectives including the attainment of targets for resolution time and service levels. - Find, hire and retain the best technical talent. - Be accountable for the success of direct reports, providing coaching, mentorship and support to help them develop professionally as well as achieve their delivery goals. - Build relationships with teams across the organization, including software engineering, data center operations, infrastructure, and Customer Support. Be an ambassador for Customer Trust and drive accountability through influence. - Quarterback highly visible, critical technical escalations ensuring prompt and complete resolution. Lead cross-functional efforts to solve for the root cause. Inspire trust and confidence in Salesforce when communicating with customers. - Guide the team in continuously improving as it grows, from maintaining a high bar for hiring, to restructuring as needed, to building and maintaining relationships with other teams across the company. - Drive cross-departmental strategic initiatives identified in partnership with various stakeholders such as Technical Support, Software Engineering, and Infrastructure. - Ensure clear organizational priorities which are aligned with departmental and company goals. |
| 応募資格 |
【必須（MUST）】 - 8~10 years of experience in product management, software engineering, technical support, or a similar technical role in SaaS or Banking industries- 2+ years managing direct reports across countries - Proven ability to apply a wide range of managerial tools to ensure that individuals and teams are organized, motivated and informed, and to choose the best one for a given situation. - Deep empathy for the Customer mindset. Proven ability to think Customer-first and effectively prioritize and escalate customer issues as required. - Outstanding interpersonal skills conducive to collaboration, participating in a global management team, and building bridges across organizational boundaries. - Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level. - Ability to thrive in a dynamic, fast-paced environment where you must take on multiple responsibilities, execute at both the strategic and tactical level, and do what it takes to get things done. - Familiarity with the database, application and network technologies used in Cloud Computing (e.g. knowledge of network topologies and devices, database concepts and SQL, multi-tenancy). - Fluent English, conversational level in Japanese |
| アピールポイント | 自社サービス・製品あり 外資系企業 上場企業 従業員数1000人以上 シェアトップクラス 2年連続売り上げ10％以上UP 教育・研修制度充実 |
| 受動喫煙対策 | 喫煙室設置 |
| 更新日 | 2024/08/02 |
| 求人番号 | 3748049 |
採用企業情報
- 株式会社セールスフォース・ジャパン
-
- 資本金100百万円
- 会社規模非公開
- SIer
- インターネットサービス
- ソフトウエア
-
会社概要
【設立】2000年4月
【代表者】代表取締役会長 兼 CEO 小出 伸一
【資本金】1億円
【本社所在地】東京都千代田区丸の内1-1-3
【事業内容】ソーシャルテクノロジーを企業で活用するためのクラウドアプリケーション 及び プラットフォームの提供
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です