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| 部署・役職名 | 欧州発、産業用協働ロボットメーカー @ カスタマーサービスマネージャー |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
※募集要項原文が英語のため、そのまま英語表記にしておりますが、ご面談の際の詳細説明は日本語で可能ですので、お気軽にお問い合わせください。 Reporting directly to APAC Service Operations Manager in Australia, you will be responsible for resolving all kinds of customer issues in the shortest possible time by supporting our distributors, system integrators and end users in Japan. You will be expected to travel approximately up to 60％ of the time, with regular domestic travel and occasional international travel. Your role will also include the following tasks: As Customer Service engineer－ ・Providing Field Support required to support distributors and end users in resolving complex issues ・Responding to troubleshooting calls and/or emails in a timely and responsible manner ・Coordinate case resolution with Application Engineering ＆ Product Support Engineering as necessary ・Providing Service Training to distributors and end users in classroom training and onsite ・Coordinate with Field Service engineer to resolve issues in－line with service contract commitments ・Managing cases from customers （RMA, Service ＆ Support） ・Resolve customer issues in a timely manner with customer follow up ・Recommend service products to maintain customer robot uptime. As Customer Service manager in Japan ・Able to coach, guide, develop and manage the local customer service engineer （1HC） ・Able to navigate him/her in both domestic and global organizational matrix at the same time = drive things locally but aligned with global and APAC application team. ・Coordinate service team efforts to drive customer satisfaction. |
| 労働条件 |
・勤務時間：8時間労働（60分休憩あり） ・休日・休暇：完全週休2日制（土日祝休み）、夏季休暇、年末年始休暇、年間有給休暇 ・雇用形態：正社員 ・通勤手当：交通費全額支給 ・社会保険：各種社会保険完備 |
| 応募資格 |
【必須（MUST）】 【望ましい経験・スキル】※多く満たしていることが望ましいですが、満たさない要件がいくつかあっても選考可能です ・Bachelor degree or higher in Engineering/Computer Science related subject ・Minimum 10 years’ experience in robotics, automation or related industry ・A minimum of 5 years experience in customer service / after service support on－site ・Proficiency in a high level programming language such as C＋＋/Java/Python （a plus） ・Experience in robotics, machinery or equipment in production of factories ・Excellent interpersonal skills ・Ability to transfer knowledge and have a good understanding of cross cultural differences ・Problem－solving skills ・At least 3 years of experience in managerial role 【歓迎（WANT）】 ・Self－starter who is resourceful and initiates work without specific instruction.・Is flexible and works professionally. ・Quick learner who grasps concepts and processes quickly and intuitively. ・Exhibits ownership over responsibilities and assigned tasks by ensuring that projects/ tasks are completed correctly and on time ・Is a team player and possess an understanding of how different department functions support one another ・An approachable individual who prides in providing a high standard of service and support to distributors and customers ・An extrovert who enjoys interaction with customers ・Experienced in working for a foreign company – a plus ・Achieve Field Support KPI’s for case resolution and customer satisfaction. ・Adopts advanced field service tools such as field service modules and service mobility offered by sales force CRM. |
| 受動喫煙対策 | その他 「就業場所が屋外である」、「就業場所によって対策内容が異なる」、「対策内容は採用時までに通知する」 などの場合がその他となります。面接時に詳しい内容をご確認ください |
| 更新日 | 2024/08/27 |
| 求人番号 | 3814764 |
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