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Member Relationship Management （CRM） Manager － Japan Region
年収：800万 ～ 1100万
採用企業案件
特集求人
本求人は、「プレミアムステージ」をご利用でなくても、ビズリーチ会員であればどなたでも閲覧、応募が可能です。
トリンプ・インターナショナル・ジャパン株式会社
-
- 資本金100百万円
- 会社規模501-5000人
- 日用品
- アパレル・ファッション
- 小売
| 部署・役職名 | Member Relationship Management （CRM） Manager － Japan Region |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
We are seeking self-motivated, strong Marketing leader with expertise in Member Relationship Management Team to join our growing Marketing Division in Tokyo, Japan as : Member Relationship Management Manager 1) Role Purpose: - The role of the Member Relationship Management Manager is to leverage, treasure and expand the Consumer Lifetime value for all of our brands in Japan through Member Relationship Program (CRM) . - This position is responsible for the ongoing cultivation of the relationship between the brand and consumer that goes far beyond the transaction. - The person brings an intentional, consistent approach to each brand that will provide value at every customer interaction, thus increasing loyalty. - Define and implement meaningful Member Relationship Program Benefits for our most loyal consumers to increase the engagement with us. - On top of that, makes sure that our Member Relationship Program is ever evolving and that we are as a Brand in her journey beyond the transaction - Develop a CRM program and contribute to business growth through that program. 2) Roles & Responsibilities In summary, the key Roles & Responsibilities of this position is broadly defined as follows: a) Member Relationship Management (CRM): - Collaborate with relevant departments to establish a new CRM platform - Identify tools that will keep customers engaged throughout their purchase journey to develop customer loyalty and collect valuable customer information. - Develop and implement a strategy to efficiently acquire new members - Develop and implement a strategy to ensure that the acquired CRM members are cultivated as loyal customers - Increases customer loyalty and trust: support and help in strengthening our CRM and Member Relationship presence and activities. Each touchpoint should include helpful, personalized information to provide positive consumer experience and build loyalty. - Use consumer insight and data to create a positive brand perception and boost engagement across all channels. - - Analyze data to inform business development and campaigns, working with the support of an analytics manager. - Increase Member Relationship purchase frequency with effective CRM programs - Define what strategy we should implement for each of the brand, based on the principle that highly engaged customers buy more, promote more, and demonstrate more loyalty. - Establish a clear and actionable process of interacting with consumers through varied channels to develop and strengthen a relationship with her. - Contribute to sales with an effective CRM program - Drive and develop the necessary skills needed, which deliver to the company a Best in Class Omni channel Marketing function to maximize customer lifetime value. - Responsible for development, execution, and continuous refinement of multi-channel Consumer Relations and the development of Member Relationship and CRM programs, roadmaps, and Consumer Relation strategies to maximize customer lifetime value. b) Others: - Support the developing the Marketing Strategy (short, mid and long term) to the Consumer Engagement Sr. Mgr Develop the annual budgeting process against the commercial calendar and well-manage the A&P reporting to the Consumer Engagement Sr. Mgr |
| 応募資格 |
【必須（MUST）】 - 8 years+ experience in related role in CRM, loyalty, member lifecycle management for direct-to-consumer brands- Deep understanding of digital ecosystems - Extensive consumer and competitor understanding - 3 years+ team management/leadership experience in a large market. - Cross Functional expertise and leadership to make alignment - Experience in beauty / innerwear/ apparel business is a bonus - Ability to inspire via strong presentation and communication skills - Strong commercial understanding - Proven ability to lead complex and multi-functional teams - Project management skillset - High drive + result orientated - Fluent business language skills in Japanese and English |
| アピールポイント | 地域活性化事業 管理職・マネージャー 完全土日休み フレックスタイム |
| 受動喫煙対策 | 喫煙室設置 |
| 更新日 | 2024/10/10 |
| 求人番号 | 3844773 |
採用企業情報
- トリンプ・インターナショナル・ジャパン株式会社
-
- 資本金100百万円
- 会社規模501-5000人
- 日用品
- アパレル・ファッション
- 小売
-
会社概要
【設立年月日】1964年10月10日（※1886年ドイツにて創業）
【代表者】代表取締役社⻑ ヴァンサン ネリアス
【資本金】1億円
【従業員数】501-5000人
【本社所在地】東京都中央区築地
【事業内容】
1886年ドイツで誕生し、現在120カ国に販売拠点を持つグローバルな女性下着メーカー、ト
リンプ・インターナショナル(株)。
“一人ひとりの自信を高める”というビジョンを掲げ、着けごこちのよさと、デザイン性・機
能性を追求した幅広い製品を発信し、美しく前向きに毎日を過ごすためのサポートをし続け
ています。
その中でもトリンプ・インターナショナル・ジャパン(株)は、日本でランジェリー(ブラ
ジャー)のシェア2位、トリンプ・インターナショナルグループ内でトップクラスの売上を
誇っており、ビジネス戦略において日本市場は最重要市場の一つです。
【当社について】
現在、インターネット市場の発展や、顧客ニーズの多様化など、市場環境は加速度的に変化
しています。今回は、そういった変革期を乗り越え、さらなる発展を一緒に目指していただ
く方を募集します。
当社は、社員のことを『人財』と考えており、社員一人ひとりが安心できる環境で意欲的に
働けるように、制度や福利厚生を充実させています。
グローバルなビジネスフィールドの中で、新たなチャレンジをしつつ過去の慣例にとらわれ
ない、新たな「トリンプ」を共に作り出しましょう。
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です