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部署・役職名 | CX Specialist |
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職種 | |
業種 | |
勤務地 | |
仕事内容 |
CX Strategy & Initiative Development Identify opportunities for CX improvement: Leverage customer data, market research, trend analysis, etc., to uncover areas for enhancing customer experience. Drive CX strategy across multiple brands: Spearhead strategic initiatives to elevate the customer experience across all brands. Areas of focus: CDP utilization, LINE official account strategy & operational enhancement, loyalty program upgrades, O+O initiative development, etc. Pilot Project Implementation & Expansion Collaborate with selected brands: Partner with chosen brands to execute pilot projects. Measure effectiveness: Conduct quantitative and qualitative analyses to determine project success and derive best practices. Facilitate rollout: Create materials and support workshops to share successful cases and facilitate their implementation across other brands. Brand CX Team Training & Support: Enhance team expertise: Provide support in implementing training programs aimed at upskilling Brand CX teams and fostering knowledge sharing. Facilitate tool adoption: Offer support during the introduction of new tools and technologies, including operational setup and vendor management. Cross-functional Collaboration: Maintain open communication: Share project plans, progress, challenges, and achievements with relevant departments. Foster alignment: Collaborate effectively with Brand CX, OBM, Division E-Flagship Hub, UI/UX, Media, Data, APAC IT, Local IT, Customer Care, and other relevant departments to ensure alignment and drive project success. Other: Research and share the latest technologies and trends related to enhancing customer experience within the company. |
応募資格 |
【歓迎(WANT)】 Proven practical experience in CRM/CX within a B2C industry.3+ years of project management experience specifically focused on enhancing customer experience. Knowledge and experience with digital marketing tools such as CDP, LINE Official Account, CRM, and Marketing Automation platforms. Business-level proficiency in Japanese and English. |
アピールポイント | 自社サービス・製品あり 外資系企業 女性管理職実績あり 従業員数1000人以上 創立30年以上 産休・育休取得実績あり 教育・研修制度充実 シェアトップクラス 年間休日120日以上 マネジメント業務なし フレックスタイム |
受動喫煙対策 | 屋内禁煙 |
更新日 | 2024/09/25 |
求人番号 | 3883570 |
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