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Client Engagement Manager
年収：800万 ～ 1100万
採用企業案件
バーバリー・ジャパン株式会社
-
- 会社規模101-500人
- 小売
| 部署・役職名 | Client Engagement Manager |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
■ JOB PURPOSE This role’s key purpose is to drive the Client Engagement performance in Japan, for both client retention, re-activation and acquisition objectives. This role will act as regional coordinator of resources and key stake holders with the aim to plan and implement a consistent and commercially impactful customer strategy, aligned with the global strategy. ■ RESPONSIBILITIES CLIENTELING CULTURE • Champion clienteling behaviors and ways of working to drive a client centric business: relationship building, pro-active outreach with existing clients and prospects, head to toe styling, working by appointment • Elevate all client experiences in stores and out of stores, ensuring brand guidelines are met • Leverage all clienteling tools to achieve results: clienteling app, client development plans, local experiences CLIENT ENGAGEMENT PERFORMANCE • Define regional targets for individual stores • Able to monitor and also cultivate culture of clienteling at retail stores. • Report on market performance and customer retention strategy plans, providing insight to unlock specific opportunities by store and client segment • Work with retail network on strategy and execution of customer plans to reach top client growth objectives • Interpret on a monthly basis key top customers retention opportunities and define appropriate action plans • Manage Client Engagement budget and monitor ROI CUSTOMER STRATEGY AND EXECUTION • In line with the global and regional strategy, develop yearly, quarterly and monthly regional plans to be executed through retail network • Communicate to regional retail management and store managers key CRM focuses and actions • In partnership with the store managers, define the regional value proposition that would maximise the overall contact strategy, including retail animations, client development plans • Plan and execute in store and out of store local experiences with the goal to retain top clients and increase loyalty with the brand • Research and negotiate local opportunities to partner with personal shoppers/stylists, local charities and other targeted and qualitative groups to acquire target luxury audience • In partnership with Training, define a holistic Client Engagement training plan, looking at on-boarding, ongoing support and ad hoc training |
| 応募資格 |
【必須（MUST）】 • Extensive experience in Client Engagement in the luxury industry (RTW, LG, Jewelry)• Experience in hosting clients in a Luxury environment • Strong CRM skills • Solid Retail Experience preferred • Deep knowledge of local market/s • CRM tools experience • Project Management Experience |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2024/10/02 |
| 求人番号 | 3923395 |
採用企業情報
- バーバリー・ジャパン株式会社
-
- 会社規模101-500人
- 小売
-
会社概要
■企業概要(バーバリーとは)：バーバリーは1856年に英国で設立され永い伝統を持つ
英国を代表するグローバル・ラグジュアリーブランドです。
様々なライフスタイルに合わせた豊富な品揃えを誇り、年齢や性別を越えて幅広いお客様に
アピールを続けているのみならずトレンチコート、チェック、ホースマークはブランドの
アイコンとして世界中で親しまれています。
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です