1. 転職サイト ビズリーチ
  2.  > 
  3. 求人検索
  4.  > Support Engineering Manager － Developer Azure Services

転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です

新規会員登録（無料）

Support Engineering Manager － Developer Azure Services

年収：900万 ～ 2000万

採用企業案件

採用企業

日本マイクロソフト株式会社

  • 東京都

    • 資本金499百万円
    • 会社規模501-5000人
  • インターネットサービス
  • SIer
  • ソフトウエア
  • 通信・キャリア
部署・役職名 Support Engineering Manager － Developer Azure Services
職種
業種
勤務地
仕事内容 Applications & Infrastructure - the largest and fastest growing group in CSS - provides commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.

The Developer Azure Services (DAS) organization is a dynamic and integrated part of the Customer Experience & Success division (Applications & Infrastructure), focusing on Azure PaaS, Azure Integration, Azure Monitoring and Developer support. The DAS teams are committed to provide exceptional technical support and solutions for combinations between Azure-related and Development products and technologies.

The DAS organization is emphasizing the importance of being "Stronger Together" and building skills in Artificial Intelligence (AI) to harness its power. In addition, the organization encourages continuous learning and growth, offering several initiatives and programs for cross-regional collaborations, mentorship, learn, growth, and lateral movement opportunities within the organization to expand knowledge and business acumen.

The DAS team values empathy and storytelling, and it actively engages in initiatives like Hackathons to foster innovation and collaboration. Leaders within the organization play a crucial role in guiding the teams towards strategic development, operational excellence and innovation.

For this position, we are recruiting a leader who can guide the team toward strategic development, operational excellence and innovation through cross regional and cross organizational collaborations. As of today, there are 8 teams in DAS Japan. There is the possibility that you will be onboarded to any of these teams as needed.

Responsibilities:
・People Management:
You lead a team/ group of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people.

・Response and Resolution:
You manage the customer relationship with regards to Technical Support and acting as an escalation point for Support Engineers to remove roadblocks and help prioritize technical issues at a global level.

・Readiness:
You ensure your team has the technical skills required to provide a great customer experience and you collaborate with engineering /product teams to fill document gaps regarding new and existing technology.

・Product/Process Improvement:
You communicate aggregated customer feedback and set operational frameworks and standards to drive product and process improvements.

・Business Integration:
You identify opportunities to collaborate effectively across other teams and organizations to enable a great customer experience.
応募資格

【必須（MUST）】

Requirements:
・7+ years operational excellence, delivery management, account management, sales, or vendor management experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 5+ years operational excellence, delivery management, account management, sales, or vendor management experience
・3+ years experience of managing people

Language Qualification
・Japanese Language: fluent in reading, writing and speaking
・English Language: confident in reading, writing and speaking

【歓迎（WANT）】

・Strong customer service, communication, and interpersonal skills
・Ability to set and communicate team and individual goals and communicate strategy, tactics and behaviors required to achieve those goals
・Flexibility and ability to adapt to ambiguous and changing situations
・Ability to manage high pressure situations

アピールポイント 自社サービス・製品あり 外資系企業 女性管理職実績あり 従業員数1000人以上 シェアトップクラス 創立30年以上 年間休日120日以上 産休・育休取得実績あり Uターン・Iターン歓迎 海外事業 管理職・マネージャー
リモートワーク

可

「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります
受動喫煙対策

喫煙室設置
更新日 2024/10/10
求人番号 3951611

採用企業情報

日本マイクロソフト株式会社
  • 日本マイクロソフト株式会社

  • 東京都

    • 資本金499百万円
    • 会社規模501-5000人
  • インターネットサービス
  • SIer
  • ソフトウエア
  • 通信・キャリア

  • 会社概要

    【設立年月】1986年2月
    【代表者】津坂　美樹
    【資本金】4億9,950万円
    【従業員数】3,071名（2024年4月1日現在)
    【本社所在地】東京都港区港南2-16-3

    【事業内容】ソフトウエアおよびクラウドサービス、デバイスの営業・マーケティング

転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です

新規会員登録（無料）