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Fraud Investigation Supervisor － Strategic Data Solutions
年収：応相談
採用企業案件
Apple Japan合同会社
-
- 会社規模非公開
- その他
- その他
| 部署・役職名 | Fraud Investigation Supervisor － Strategic Data Solutions |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
We believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! Inclusion is a shared responsibility and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. Strategic Data Solutions (SDS) is seeking a Fraud Investigation Supervisor. In this role, you will be responsible for providing daily supervision, developing the fraud investigation team’s talent, and leading the daily execution of the business. We contribute to the customer experience by preventing and minimizing customer contacts and working to resolve any fraud prevention issues in a timely manner. This role is located at our corporate campus in Yokohama, Japan. The SDS Fraud Investigation Supervisor is responsible for managing and promoting the development of Fraud Investigators. You are a customer focused person who is self-motivated, friendly and has a passion to prevent fraud in an efficient and effective manner. |
| 応募資格 |
【必須（MUST）】 Critical thinking and self-motivation are an absolute mustExcellent Japanese and English proficiency. Strong written and verbal communications 2+ years management experience, leading a team of 15+ direct reports Proven leadership experience in a Retail Customer Service or Contact Center environment Passion for developing direct reports Bachelor's degree or equivalent experience plus 1–3 years experience in a customer service and support environment 【歓迎（WANT）】 Knowledge of the Retail Customer Care and customer support modelFraud prevention and/or banking experience Strong analysis and problem-solving skills Strong decision-making capabilities and sound judgment Strong work ethic with a high degree of flexibility Excellent interpersonal skills Ability to work in a fast-paced, challenging environment Flexibility to work rotation including weekends and public holidays during peak period Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams Makes space to listen, learn, and amplify diverse perspectives and experiences Confronts barriers to greater inclusion with tenacity, care and commitment Experience in people management with strong leadership background preferred |
| アピールポイント | 管理職・マネージャー |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | その他 「就業場所が屋外である」、「就業場所によって対策内容が異なる」、「対策内容は採用時までに通知する」 などの場合がその他となります。面接時に詳しい内容をご確認ください |
| 更新日 | 2024/11/07 |
| 求人番号 | 4012554 |
採用企業情報
- Apple Japan合同会社
-
- 会社規模非公開
- その他
- その他
-
会社概要
【当社について】
Appleは1984年にMacintoshを登場させ、パーソナルテクノロジーに革命を起こしました。今日Appleは、iPhone、iPad、Mac、Apple Watch、Apple TVにより世界のイノベーションを牽引しています。Appleの4つのソフトウェアプラットフォーム――iOS、macOS、watchOS、tvOS――はすべてのApple製品でシームレスな体験を提供するとともに、App Store、Apple Music、Apple Pay、iCloudといった画期的なサービスで人々の可能性を拡げています。Appleの10万人以上の社員は世界で最も素晴らしい製品を創り出すこと、そして自分たちが生まれてきた世界をさらに良いものとして次世代へ残すことに邁進しています。
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です