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| 部署・役職名 | オーストラリア発祥の海運業界向けサービス企業にてCustomer Support Managerの募集 |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
•ACCOUNT MANAGEMENT Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer inquiries while helping senior colleagues manage and maintain customer relationships. •CUSTOMER NEEDS CLARIFICATION Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation. •CUSTOMER RELATIONSHIP MANAGEMENT Develop and implement a customer contact plan to communicate product launches and engage the customers in relevant sales campaigns. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response. •OPERATIONAL COMPLIANCE Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues •RESOLVING CUSTOMER ISSUES Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required. •CUSTOMER ONBOARDING Walk customers through the basics of the product/service, connecting the high－value features directly to the customers' pain points. •CUSTOMER SERVICE Act as first－line supervisor of a team providing customer service support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times. Deal with most complex and valuable issues. •PERSONAL CAPABILITY BUILDING Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. |
| 労働条件 |
■Benefits ・Salary：～1080万円＋Performance Bonus ・20 days annual leaves ・Family cover insurance ・Performance bonus up to 20％ per annum ・Remote work arrangement （from home） for now but we will open an official office in Tokyo next year ・Next year will be a hybrid work arrangement: 2 days from office and 3 days from home |
| 応募資格 |
【必須（MUST）】 •Bachelor's Degree or Equivalent Level•Initiate compelling sales conversation that are customer－focused •Manage buyer indifference by knowing the different buying influences •Understand customer needs, issues, motivations, buy－in process •Manage customer resistance by building rapport and maintaining relationships •Navigate customer challenges by questioning strategically to diagnose needs •Strengthen customer connections for account management |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | その他 「就業場所が屋外である」、「就業場所によって対策内容が異なる」、「対策内容は採用時までに通知する」 などの場合がその他となります。面接時に詳しい内容をご確認ください |
| 更新日 | 2024/11/12 |
| 求人番号 | 4025366 |
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- ・シンガポール在住のバイリンガルエージェント ・日本のエージェントでは取扱いのない案件保有 ・人材紹介国際ライセンス保有 ・駐在、海外拠点長や日本拠点の社長などハイクラスポジションを保有 ・22年～24年、Outstanding Consultant Award、全社表彰5回
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転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です