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Service Management Senior Associate
年収：応相談
採用企業案件
野村證券株式会社
-
- 資本金10,000百万円
- 会社規模非公開
- 証券
| 部署・役職名 | Service Management Senior Associate |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
【募集中】Senior Associate １）Job/Group Overview: Nomura is a global financial services group with an integrated global network spanning over 30 countries. Japan IT (Information Technology) is a diverse environment with employees of over 25 nationalities, who work on technical support, application development and implementation of system changes for Japan Retail Wealth Management Business and Global Wholesale (Global Markets and Investment Banking). Nomura provides competitive employee benefits, training and upskilling opportunities, and is committed to promoting diversity, equity and inclusion, employee health and well-being. Service Management team currently caters to the following areas: - Change Management, Incident management, Problem management, Configuration management, DR Operations and Capacity management for Global Corporate, Wholesale and CTO departments. The Geographical coverage for each of these areas varies from Asia, India, EU and even Global. ２）Responsibilities: ・Understand the Nomura Change, Incident, Problem, Configuration management policies ・Maintain Data quality and integrity of ITSM-CMDB ・Conduct CABs (Change Advisory Boards), Review Changes, Manage/ Review change conflicts and large scale changes ・Facilitate ITSM Recertification processes like Configuration item <-> SNOW group mapping, Approval decision rules, Toxic membership recertification etc. ・Understand and apply concepts of Change Freeze /Chill to Nomura IT Changes ・Conduct Incident data quality review and Incident trend analysis ・Problem Overdue RCA (Root cause analysis) and Problem Task Monitoring ・Maintaining hygiene of ITSM Records, ensuring the data records for change, incident, problem etc. are closed on time and govern its aging and quality ・Prepare and maintain documentations related to ITSM ・Perform UAT of releases for enhancements ・Work hand in hand with current GCWT ITSM team ・Work with team members in Japan and global stakeholders to implement the policies via tools available including ServiceNow) ・JIRA or similar project management exposure and queue management ・Provide regular status to Senior Developers / Managers. ・Preparing MIS and reports ・Continuous service improvements ・Light translation |
| 応募資格 |
【必須（MUST）】 ・7+ years of IT Serivce Management experience・1 + years commercial experience of working within an investment bank support area ・Must demonstrate strong communication and analytical skills ・Must have experience in Service management functions(change, incident, etc.) ・Must be ITIL Trained ・Must be Native level Japanese and business level in English. 【歓迎（WANT）】 ・Bachelor’s degree・Detailed ServiceNow knowledge (especially ITSM, CMDB, Service Portal) |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2024/11/14 |
| 求人番号 | 4033714 |
採用企業情報
- 野村證券株式会社
-
- 資本金10,000百万円
- 会社規模非公開
- 証券
-
会社概要
【設立】2001年5月7日
【代表者】奥田 健太郎
【資本金】100億円
【本社所在地】東京都千代田区大手町2-2-2
【事業内容】証券業
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