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Customer Relationship Executive/Manager
年収：800万 ～ 1000万
採用企業案件
ザ・フィナンシャル・タイムズ・ジャパン リミテッド
-
- 会社規模非公開
- テレビ・放送・映像・音響
- エネルギー
| 部署・役職名 | Customer Relationship Executive/Manager |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
[About Us] The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find an empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It’s a job that’s never mattered more, and a career that can take you anywhere you want to go. [Our commitment to diversity and inclusion in the workplace] We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups. [Role Description] Client Relationship Executives/Managers (CRE/M) is a region focussed key account specialist responsible for retaining and growing the bank of business in which they are allocated. They have the responsibility for the retention and upselling of existing business, requiring negotiation skills and excellent relationship management and account management. They focus on the development of an annual sales plan for their bank of business which identifies how the overall target will be achieved. Regular contact and building relationships with clients in partnership with Marketing and the Customer Success team is required to develop engagement activities throughout the year to support retention and upsell as well as cross-selling products. The role entails strong organisation skills and the ability to manage a large number of accounts with a strategic attitude in order to establish relationships with key partners. The candidate will also be working closely with our parent company to collaborate on projects or duties as assigned from time to time. *Please note that additional responsibilities and requirements may be needed based on regional needs or scenarios where you are responsible for handling a global/cross-regional account. [Role Responsibilities] ・ To personally be responsible for the achievement of the retention and upsell business target set at the start of each new year. ・ To work with the appropriate support departments to ensure that customer issues are handled consistently and effectively in a timely and efficient manner. ・ To work closely with the Customer Success team to plan and prioritise activities to support the goal of retention and upsell. ・ To prioritise face to face and virtual meetings with clients, gain knowledge of the business operations and information needs of the client and actively network to build strong relationships at a senior level and with partners in other departments within the company. This will lead to a better understanding of requirements and establish new opportunities to support retention, upsell and cross selling. ・ Maintaining awareness of an opportunity/accounts overall health and taking the appropriate action to mitigate the risk of downsell and/or cancellation. ・ Document all sales activity in Salesforce, and keep opportunities updated with regards to likely close dates in a timely and efficient manner. ・ To keep up to date with market & competitor developments in the relevant sector and have the ability to speak with confidence on the FT's value proposition. ・ To keep up to date with developments and news relating to the individual accounts you are responsible for ensuring a tailored and strategic approach. ・ Feedback customer insight to assist with product development and cross selling new products. ・ Ensure dates of all renewals are well planned and work commences at least three months in advance. 【会社概要】 フィナンシャルタイムズ(FT)には、世界中の読者に世界最高クラスの品質の情報、ニュース、サービスを提供するという使命があります。それが当社の評判を支える礎であり、将来への大きな目標の根幹でもあります。しかし、FTが社員へ提供するものは、業務だけではありません。様々な経歴を持つ彼らの好奇心を重んじ、スマートで大胆な考え方に応える、力強く温かく、居心地の良い企業文化のもと、幅広い分野や職場で働くことができます。私たちの使命のもと一丸となって、FTの価値観を貫く意欲のある方なら、多くのことに挑戦し、刺激を受け、興味を抱くことでしょう。また、サービスをお届けする顧客と同じように、FTにも同じ人間は2人といません。しかし、共に働くことで、顧客により良い情報を提供し、その取り巻く世界を理解する手助けができるのです。あなたの行きたい道を実現できるだけでなく、これほどまでに意義のあるキャリアに、ぜひ挑戦してみませんか？ 【多様性・インクルージョンへのコミットメント】 フィナンシャルタイムズでは、すべての地域の従業員が声を上げることで、多様な視点が尊重され、評価されるような環境を目指しています。従業員が自分らしくいられ、プライベートでの充足感をも満たす柔軟な職場環境こそが、重要であると信じています。私たちは、特に社会的地位の低いグループの従業員をはじめ、すべての人にとっての障壁を取り除く努力を続けます。 |
| 労働条件 |
[What’s in it for you? Our Benefits] Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), medical cover, enhanced maternity & paternity packages, subsidised gym memberships and Giving Back opportunities. 【福利厚生】 福利厚生は勤務地によって異なりますが、全てのオフィスにおいて最良の待遇をご用意し、キャリア形成を叶えられる充実した環境をお約束します。 福利厚生の例：年次休暇、フレックス勤務（在宅勤務を含む）、医療保障、充実した出産・育児制度、ジムの会員費補助、社会貢献活動（Giving Back）の機会など。 |
| 応募資格 |
【必須（MUST）】 The level in which these skills are required differentiates between executive and manager. Please refer to the competency framework for further clarity. Regional specific skills may be required and added where necessary.[Skills/ Experience] ・ Takes a consultative sales approach to achieve business development in order to expand accounts. ・ Strong approach to cross-selling into new products using strategic value positioning. ・ Confirmed account management experience and of meeting or exceeding retention and upsell revenue targets with a strategic attitude. ・ Experience carrying out face to face and virtual client meetings often negotiating with senior management within the company. ・ Well developed influencing skills to gain commitment from clients and colleagues. ・ Eager to develop a thorough understanding of the value of the FT from existing clients in the relevant sector/region and utilise this information to grow, expand and upsell accounts. ・ Excellent presentation and communication skills. ・ Ability to work collaboratively as part of a team to succeed. ・ High level of initiative, motivation, and ability to network both internally and externally to find opportunities and maintain/establish relationships. ・ Excellent organisation skills and ability to work under pressure to meet deadlines. ・ Fluency in English, both oral and written. ・ Fluency in business level Japanese is a must. [Further Information] The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We have implemented a hybrid working model and we also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. 【その他】 FTは、すべての人を受け入れる職場環境を約束します。私たちは機会均等雇用主であり、年齢、性別、国籍、身体の不自由さ、性的志向、性自認、社会経済的背景、宗教、信条に関係なく、最高の人材を採用し、選任することを心がけています。また、ハイブリッドワークモデルの導入など、あらゆる職務において柔軟な働き方を推進するとともに、対応可能な範囲で社員個別の要望も考慮します。採用プロセスや面接の際に調整が必要な場合は、ご連絡をお願いします。 |
| アピールポイント | 海外事業 管理職・マネージャー |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | その他 「就業場所が屋外である」、「就業場所によって対策内容が異なる」、「対策内容は採用時までに通知する」 などの場合がその他となります。面接時に詳しい内容をご確認ください |
| 更新日 | 2024/11/19 |
| 求人番号 | 4052170 |
採用企業情報
- ザ・フィナンシャル・タイムズ・ジャパン リミテッド
-
- 会社規模非公開
- テレビ・放送・映像・音響
- エネルギー
-
会社概要
【設立年】1982年
【代表者】代表 リッゾ 裕子
【本社所在地】東京都千代田区大手町
【事業内容】
The Financial Times (FT) is one of the world’s leading business news and information organisations, is recognised internationally for its authority, integrity and accuracy.
Providing essential news, comment, data and analysis for the global business community, the FT has a combined paid print and digital circulation of almost 744,000. FT's digital subscriptions surpassed print circulation in 2012 and now account for 70% total circulation. Mobile is an increasingly important channel for the FT, driving almost half of total traffic. FT education products now serve two thirds of the world's high class business schools.
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