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Manager, Support Center
年収：1500万 ～ 1900万
採用企業案件
タニウム合同会社
-
- 資本金1百万円以下
- 会社規模非公開
- インターネットサービス
| 部署・役職名 | Manager, Support Center |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
Our Support Manager fulfills a necessary role in our organization to serve our customers by leading a team of Support, Technical Account Managers (Support Engineers) in the Support Center. The Support Center is responsible for resolving technical issues and answering technical questions that customers have in a timely manner. With a primary focus on customer satisfaction, Support Managers ensure that their team is continually working to improve the overall experience of our customers when using our solutions. What You’ll Do: Build and manage a team by: Hiring, training, and managing STAMs (Support Engineers) Coaching STAMs (Support Engineers) to ensure the Support Center is delivering effective, timely, and professional customer support Managing team performance with a focus on goal-centric performance management Improve customer experience by: Monitoring appropriate customer focused metrics and making adjustments as needed to ensure organizational goals are being met Ensuring the voice of the customer is being heard by providing and facilitating feedback to the Engineering teams on how we can improve the overall customer experience Keeping product quality improvement as a key focus of the team by encouraging product feedback Working with technical writers to ensure support cases and questions are converted into customer facing documentation allowing for self-service Engaging with customers both proactively and reactively to ensure the optimum customer satisfaction is being met Facilitating 24x7 support by ensuring appropriate follow-the-sun support and hand-offs occur <<About Us>> Our company offers an endpoint management and security platform built for the world’s most demanding IT environments. Many of the world’s largest and most sophisticated organizations — including nearly half of the Fortune 100, top retailers and financial institutions, and multiple branches of the U.S. Armed Forces — rely on our company to make confident decisions, operate efficiently, and remain resilient against disruption. The company has been named to the Forbes Cloud 100 list of “Top 100 Private Companies in Cloud Computing” for five consecutive years and ranks 4th on FORTUNE’s list of the “Best Workplaces in Technology 2020.” |
| 応募資格 |
【必須（MUST）】 5+ years of experience as a manager or manager of managers in a software support organization.Good Judgement; takes self-governed, consistent, action to prioritize and weigh cost and value in order to determine the action most appropriately aligned with our company and our mission. Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex initiatives or issues. Influencing; demonstrate strong and consistent influence skills, working effectively with their team and strategic customers, to present logical and compelling arguments to enhance innovation and efficiencies. Communication; have mastered executive communication and demonstrate emotional intelligence, and patience, in all forms of communication. Anticipate blockers and delays for their work and the work of others, and communicate appropriately before requiring escalation. Strategic Thinking; Support Managers understand the broader corporate initiatives and how they apply to their team. They have the ability to translate strategic goals into tactical engagement/execution and they hold their team accountable for achieving these goals by prioritizing, adapting, understanding trends and using data Management; Support Managers have a passion for managing and leading teams. They manage with empathy, patience, and inclusiveness without compromising on achievement of business goals. They practice a high degree of discretion around sensitive employee information and matters. Above all, demonstrated mentorship of fellow technologists at our company, embodying our core values, is a must. Leadership; proven effective leadership of a technical team. Support Managers have a deep sense of ownership, hands-on approach, are proactive, and should be highly collaborative. They seek out leadership opportunities. |
| アピールポイント | 新規事業 成果報酬型 管理職・マネージャー 完全土日休み フレックスタイム |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2024/11/25 |
| 求人番号 | 4076719 |
採用企業情報
- タニウム合同会社
-
- 資本金1百万円以下
- 会社規模非公開
- インターネットサービス
-
会社概要
【設立年】2015年
【代表者】タニウム合同会社
【本社所在地】 東京都千代田区大手町２丁目６番４号ＴＯＫＹＯＴＯＲＣＨ常盤橋タワー２５階
【事業内容】
ソフトウェアの販売及び保守
前号に附帯関連する一切の業務
【当社について】
Taniumの設立者であるデイビッド・ヒンダウィ（David Hindawi）とオリオン・ヒンダウィ（Orion Hindawi）の親子は、ミッションクリティカルなネットワークの管理・保護を世界最大規模の組織に提供することを使命としています。
この揺るがない目標に集中し、コンピュータネットワークであらゆるタスクを超高速可視化・実行する能力を提供することで、組織が直面するセキュリティとIT管理の最大の課題を解決するTanium プラットフォームが誕生しました。
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です