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Senior Business Development Representative

年収：応相談

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部署・役職名	Senior Business Development Representative
職種	法人営業インサイドセールス・内勤営業
業種	ソフトウエア
勤務地	東京都
仕事内容	ABOUT THE ROLE We are looking for a talented professional who is undeniably great at converting customers to fans and building an engaged customer community. Ultimately, your purpose is this: You are the face of the Genesys Customer Advocacy Program and community for Japan, engaging with customers on a daily basis, ensuring a positive, valuable experience. You will focus on fostering relationships that drive value in their solution adoption through content, programming and in-person and virtual customer events. You have a proven track record of charisma with customers and best-in-class virtual and in-person community engagement. You have stellar interpersonal and communication skills and love creating spaces for customers to connect and learn – which in turn influences customer retention, solution adoption and value. Ideally, you have Genesys/CCaaS technical know-how and enjoy coordinating with product and support experts to provide the best verified answers to community questions. You have a roll-up-your-sleeves attitude to serve and support your internal and external customers. OUR TEAM MISSION Our mission is to convert our customers to advocates for life. We cultivate new advocates and amplify their stories for they are the heroes of our story -- and our most powerful sales and marketing asset. We grow an active and enthusiastic community of advocates that fuel smart strategies, bold innovations and big results for us and each other by sharing ideas and lessons learned in customer and employee experience. We measure our success in pipeline, booking and renewal influence, customer program engagement/feedback, and advocacy community/reference participation. HOW WE WORK Our team is highly collaborative. We embrace change, work hard, trust each other, focus on progress over perfection and prioritize what moves the needle. To go big, we say no to the status quo and try new things constantly. We dare to fail, listen, learn and grow as a team to continuously raise the bar. We are a corporate family. We thrive on openness, authenticity, caring and belonging. YOUR FUTURE DAY-TO-DAY RESPONSIBILITIES In this role, the primary responsibilities will include (but are not limited to): Cultivate new advocates • Lead formal networks with sales, marketing and customer success leadership in Japan to understand sales pipeline needs, key wins and implementation milestones in order to prioritize and pursue our next-best Japanese customer advocates • Create and execute on reliable and trustworthy customer engagement plans for acts of advocacy with key personas in our Japanese customer base. Amplify customer momentum • Drive a strategic and coordinated effort amongst leadership in Japanese marketing, sales, partners and the advocacy community to showcase customer stories in local events, cross-channel campaigns, reference activities, PR/media and sales/CSM enablement that illustrate bold vision, innovation and results from Genesys solutions. • Challenge tried-and-true B2B customer marketing and community engagement tactics with new ideas that set us apart, win more advocates and inspire our customers, prospects, partners and ourselves. Grow an engaged community • Manage, moderate and grow the Genesys Community for the Japanese market with heavy cross-functional collaboration and alignment on the needs of our customers and customer success strategy • Write engaging discussion replies in the Japanese Genesys Community Forum, requiring clear explanation of Genesys Cloud data and concepts while identifying best answers that support self-service and product support case deflection • Demonstrate written and verbal communication skills, including techniques to persuade and negotiate and the ability to articulate alternative approaches. • Coordinate a centralized process for invitations, follow-up communications, speakers and agenda topics for in-person and virtual Japanese user groups and executive roundtables • Create compelling, innovative and rewarding community content in the Influitive GCAP platform through translated activities, events and content Measure and optimize • Contribute to the global strategy for customer advocacy and community engagement at Genesys • Track the impact of Japanese customer advocacy activities on customer growth, retention and financial outcomes related to growing and engaged community and communicate these impacts to senior leadership in Genesys. • Make data-driven improvements to boost and scale the efficiency and effectiveness of your Japanese community, capture and amplify strategy.
応募資格	【必須（MUST）】 Skills and Experience • Ideally 5-7 years of relevant expertise in customer advocacy, customer success or community management • Languages: Native/Fluent Japanese and Business level or higher English • Exceptional organizational skills with the ability to manage multiple projects simultaneously • Strong ability to plan and coordinate people and operations across different departments • Data-driven with the knowledge to leverage analytics to inform decision-making • Excellent communication skills with impressive writing and presentation skills • Takes initiative and makes decisions quickly • Proven track record for recruiting, motivating and engaging customers • Comfortable engaging with decision makers at any level of an organization • Experience delivering online and in-person customer events and forums • Bachelor’s degree in business, communications, marketing, regional studies or equivalent 【歓迎（WANT）】 • Genesys or other CCaaS software expertise (ideal) • Specific experience with Influitive, Salesforce, Google Analytics and/or Pendo is a plus
アピールポイント	海外事業マネジメント業務なし完全土日休みフレックスタイム
リモートワーク	可「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります
受動喫煙対策	喫煙室設置
更新日	2024/12/04
求人番号	4109975

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