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| 部署・役職名 | Securities Services － Client Service Account Manager – Offshore Funds |
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| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
<Job Purpose> As a Client Service Account Manager （CSAM） in Securities Services, you will have responsibility for a book of Offshore Fund clients. As the CSAM servicing these clients you will have ultimate ownership for your clients’ satisfaction with our products and services. Client Service Account Managers foster close relationship with their clients, understand requirements and expectations, take accountability for the resolution of issues ＆ through proactive client management, cultivate long term partnership with /clients. CSAMs also foster relationships with Sales, Product ＆ Operations, and other groups locally, regionally, and globally in service delivery to the client. CSAMs work with, and manage through, other functional areas both locally and globally, to ensure the provision of a timely and efficient level of service, with a high degree of autonomy in their management of the service delivery to the client. <Responsibilities> • Client focus, develop a partnership approach with clients and their vendors and administrators to understand their operating and strategic business model to foster long term relationships. • Full accountability for the service delivery relationship with clients. Building relationships to understand client requirements and expectations ＆ coordinating service delivery across all products and services. • Act as key contact and escalation point for service delivery issues for internal teams ＆ clients • Drive resolution and management of client queries, delivery issues and tracking of progress; leveraging internal teams as appropriate. • Manage change process ＆ projects , whether client requested , or us driven , including automation/ standardization efforts. • Lead in－person meetings with clients to build relationships, establish an on－going governance structure, update clients on product and system enhancements, and work to ensure the client’s ongoing satisfaction with us. • Maintaining client profile for your assigned book of business. • Completing periodic relationship reviews for your clients. • Monitoring and managing billing for accuracy on a monthly and annual basis. • Coordinating client training for proprietary our technology. |
| 応募資格 |
【必須（MUST）】 • University bachelor’s degree or higher• Seeking candidate with 5 or more years of experience with a custodian, asset management firm, broker/dealer, hedge fund, fund administrator, or other financial markets organizations servicing clients. • Strong Offshore Funds experience. • Ability to learn and discuss the products and services offered by Securities Services with clients, including Global Custody, Fund Accounting ＆ Administration, Transfer Agency, and Investment Information Services. • Strong written and oral communication and presentation skills. • Fluent in Japanese ＆ English （business level） • Effective problem solving. Focuses on accountability, action and outcomes to ensure solutions meet client needs while aligning business deliverables to the firm's mission and goals • Ability to exercise sound judgment and make effective decisions on behalf of the client and us. • Ability to prioritize, handle multiple tasks and work with minimal supervision. • Strong work ethic with a desire to work with a team and a willingness to learn the products and processes of us. |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2024/12/09 |
| 求人番号 | 4143711 |
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- 会社規模101-500人
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転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です