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Customer Success Engineer
年収：1100万 ～ 2000万
採用企業案件
Rubrik Japan株式会社
-
- 会社規模非公開
- インターネットサービス
- ソフトウエア
| 部署・役職名 | Customer Success Engineer |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
ABOUT THE TEAM Rubrik Software Engineers are self-starters, driven, and can manage themselves. We believe in giving engineers responsibility, not tasks. Our goal is to motivate and challenge people to do their best work. To do that, we have a very fluid structure and give people flexibility to work on projects that they enjoy the most. This develops more capable engineers and keeps everyone engaged and happy. ABOUT THE JOB Job Description: Rubrik is currently looking for Senior Customer Success Engineer to provide enterprise level technical support to our customers via phone, web, email, chat and other support channels as required. Senior Customer Success Engineers deliver effective solutions to both technical and non-technical end users while also supporting a wide range of technologies and cloud deployments. Senior Customer Success Engineers may be required to work in shifts including weekends. ABOUT YOU Essential Functions: Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem-solving skills Listen to customer concerns and issues, uses appropriate troubleshooting and problem analysis techniques to isolate the root cause of the problems, and recommend / implement appropriate solutions to resolve the problem. Independently diagnose and resolve problems within our sphere of the customer environment Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team Provide advice and information to customers and partners regarding general cloud infrastructure as service offerings and best practices Research, troubleshoot and resolve escalated customer issues Provide prompt and accurate feedback to customers Requires the individual to exercise excellent judgment, at a faster-than average pace, while paying extremely close attention to detail and courtesy Ensure proper recording and closure of all issues Interact with various internal teams such as escalations, engineering and facilitate communication between customers and other teams Contribute technical content to Rubrik’s leading Deployment Guides, Knowledge Base, FAQ’s etc.. Demonstrate case management skills for each case by resolving various issues quickly and proactively involving resources as needed to achieve high customer’s satisfaction. Produce written designs and documentation regarding proposed or actual cloud deployments Desired Skills and Experience: 4+ years doing enterprise technical support/Dev Ops, Troubleshooting including advanced issues such as snapshots, replication, data recovery, cloud deployments, networking, and vmware administration Must have outstanding problem-solving skills Must have good technical knowledge of vmware, linux, Kubernetes, Google cloud platform, Aws and azure. Office 365 api, database knowledge preferably MSQL, Scripting Knowledge (Python, Perl…) Automation skills, Micro services architecture SaaS systems, managing apps on clouds Knowledge and hands on experience on cloud deployments. Willingness to learn and adapt to the entire technology stack |
| 応募資格 |
【必須（MUST）】 4+ years doing enterprise technical support/Dev Ops, Troubleshooting including advanced issues such as snapshots, replication, data recovery, cloud deployments, networking, and vmware administrationMust have outstanding problem-solving skills Must have good technical knowledge of vmware, linux, Kubernetes, Google cloud platform, Aws and azure. Office 365 api, database knowledge preferably MSQL, Scripting Knowledge (Python, Perl) Automation skills, Micro services architecture SaaS systems, managing apps on clouds Knowledge and hands on experience on cloud deployments. Business Level English and Native Japanese 【歓迎（WANT）】 A Bachelor’s degree in Computer Science or EngineeringShould be comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues |
| アピールポイント | 自社サービス・製品あり 外資系企業 上場企業 シェアトップクラス 年間休日120日以上 ストックオプション制度あり 新規事業 完全土日休み |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2024/12/19 |
| 求人番号 | 4162305 |
採用企業情報
- Rubrik Japan株式会社
-
- 会社規模非公開
- インターネットサービス
- ソフトウエア
-
会社概要
【本社所在地】東京都港区虎ノ門3丁目22番10
【事業内容】サイバーセキュリティ、データセキュリティ
【当社について】
2025年までに、サイバー犯罪ビジネスの価値は10兆ドルに達し、世界第3位の経済大国になります。対抗するには、データを保護し、データのリスクを監視し、データがどこにあるかに関係なくデータを迅速に復旧する方法が必要です。
Rubrikでは、サイバー攻撃、悪意のある内部関係者、運用の中断に対するビジネス レジリエンスの実現を支援します。企業、クラウド、SaaS のどこにいてもデータを保護し、ビジネスを止められないようにします。
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です