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【Head of Customer Success】最先端のグローバル決済サービス「KOMOJU」
年収：800万 ～ 1500万
採用企業案件
株式会社DEGICA
-
- 会社規模非公開
- インターネットサービス
- その他
| 部署・役職名 | 【Head of Customer Success】最先端のグローバル決済サービス「KOMOJU」 |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
Description About KOMOJU KOMOJU (by Degica ) is the leading cross-border payment gateway for Japan. We power payments for companies like the video game distribution platform Steam and the popular mobile app TikTok. Today, we help thousands of merchants by providing them with the payment infrastructure they need through developer-friendly APIs to integrations on popular platforms like Shopify and Wix; we help our merchants grow in all markets they are expanding. International at our core Our founder is Canadian, and about 50% of our employees are non-Japanese. In the engineering team, we use English as our common language, and many people are bilingual throughout the company. Being an international company, we know the importance of bilingualism. We offer all employees a choice between English and Japanese lessons. We hire international professionals who are not yet based in Japan. Remote work and flextime available At KOMOJU we embrace remote work, and you can work remotely from anywhere. We still have an office which you can use if you’d like to, but we don’t mandate you come to it. You have the flexibility to set your work schedule, provided you work during the mandatory core hours, meet the total monthly work hours, and complete your job duties and responsibilities. When you’re working outside of Japan, we offer some additional flexibility but are still looking for some overlap with Japanese business hours. Description Are you passionate about helping customers succeed? Do you have a background in financial services, software, or similar industries? We are seeking a seasoned Customer Success leader to build our Customer Success function in DEGICA. As Head of the Customer Success team, you will play a crucial role in ensuring our customers achieve their goals and maximize their satisfaction with our products and services. This is an exciting opportunity to join a fast-paced and rapidly growing company, working directly with customers and influencing their success. Responsibilities As Head of Customer Success, you will play a leading role in planning and executing programs to ensure our customers achieve their goals and maximize their satisfaction with our products and services. Spearheading the establishment and growth of a dedicated Customer Success team. Plan and execute customer success programs and initiatives to help achieve customers’ business objectives through the usage of our products and services Collect and analyze Voice of Customer (VoC) and proactively solve for both the customer’s and their own company’s success. Collaborate with internal departments to propose improvements and lead solutions Build and maintain strong relationships with customers, acting as a trusted advisor and advocate for their needs Conduct check-ins and business reviews with customers to ensure their satisfaction and identify opportunities for upselling or cross-selling Provide training and guidance to customers to help them optimize their use of our products and services by leveraging data Monitor and analyze customer usage and engagement data to identify trends and patterns Enable KOMOJU payment gateway to customers (merchants) by reviewing their applications, removing their concerns, and addressing questions |
| 労働条件 |
◼︎雇用形態 無期雇用 ◼︎試用期間 あり（3カ月） ◼︎就業時間 フレックスタイム制 09:00 ～ 18:00（休憩時間60分） ◼︎休日 年間休日130日 完全週休二日制、祝日、夏季休暇、年末年始 夏季休暇：5日間 冬季休暇：5日間 有給誕生日休暇 未就学児1名につき年5日の休暇付与 忌引き休暇：3日付与 その他の休暇も複数あり 有給休暇は入社時から付与されます ◼︎残業 あり（月5時間〜） ◼︎勤務地 東京都 吉祥寺駅徒歩3分 ◼︎福利厚生 年間業績評価に応じた昇給 プロフィットシェア（年2回支給実績あり） リモートとオフィス勤務が両方可能なハイブリット体制 社会保険完備（関東ITソフトウェア健康保険組合加入） 健康診断 スポーツクラブ優待（IT健保） 保養所（IT健保） 語学研修（レッスン料1〜2万円/月を補助） 自己学習サポート（年間最大10万円） |
| 応募資格 |
【必須（MUST）】 Requirements・Prior experience leading a customer success team in the financial services or software industry ・Excellent communication and interpersonal skills, with the ability to effectively communicate complex ideas and concepts to customers ・Strong problem-solving and critical-thinking abilities ・Ability to manage multiple customer accounts simultaneously while maintaining a high level of customer satisfaction ・Experience using customer success software or CRM tools is a plus |
| アピールポイント | 管理職・マネージャー 完全土日休み フレックスタイム |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2025/01/31 |
| 求人番号 | 4301854 |
採用企業情報
- 株式会社DEGICA
-
- 会社規模非公開
- インターネットサービス
- その他
-
会社概要
【設立】2005年6月13日
【代表者】モモセ・ジャック・レオン
【本社所在地】東京都武蔵野市吉祥寺本町1丁目14番9号
【事業内容】決済事業
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です