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Assistant Manager / Manager, Technical Support
年収：800万 ～ 1000万
採用企業案件
株式会社ボルボ・グループ・ジャパン
-
- 資本金100百万円
- 会社規模非公開
- 自動車・自動車部品
- その他
| 部署・役職名 | Assistant Manager / Manager, Technical Support |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
Job Summary: Provide the necessary technical support and guidance in assigned markets to dealers, sub-dealers, and customers to maximise machine uptime, improve product quality and improve customer satisfaction. This position will work closely with Dealer Aftermarket Head, Dealer Service Managers and Dealer Technical Support Specialists in assigned markets. Main responsibilities : Schedule and lead monthly Technical Support meetings with dealers Support Dealer Technical support team Trouble shooting Interim technical solution Roll-out Service campaigns Investigate/respond to sales and customer complaints on technical issues Visit customers on a regular basis in order to resolve any outstanding issues & gather feedback on market trends and customer satisfaction Support Technical Investigation initiated by Product Technical Specialists Product Quality Assess and respond to dealers for TG/CG support Review NSWS reports Request approval from higher level per DAG Support Dealer Readiness New Product Introduction and New Market Introduction Support Dealer Uptime & Service Support Managers and Warranty Manager to implement required processes / audits / reviews Help to co-ordinate and navigate within Dealer organisation Provide inputs/regular updates on product quality issues / customer complaints / dealer service capability / competence / process / systems to Market Area, P&RD and U&P Provide Inputs on dealer service capability / requirement to Market Area, P&RD and U&P Ensure Dealers implement service campaigns and drive completion Follow-up with dealers on parts return for Technical Material Analysis and Scrap of Warranty parts Authorities: Approve / Recommend Technical Goodwill and Commercial Goodwill as requested by dealers in accordance to DAG |
| 労働条件 |
Location: To be based at Volvo office in Tokyo 30-50% travelling expected (mainly domestic) |
| 応募資格 |
【必須（MUST）】 Required knowledge & experience:1. Education/Professional Qualifications required for the position: Preferred diploma or degree, preferably in mechanical engineering, electrical engineering and/or automotive engineering Minimum of 3-5 years experience related to technical support, technical training and/or aftersales processes Experience with Battery Electric and Hybrid equipment (automoble, trucks, bus, warehouse equipment) is preferred Key Skills: Strong in networking and customer focused approach Analytical, results driven and advocacy for continuous improvement Strong verbal and written communications skills Leadership, collaboration, influencing and change management skills 2. Additional Important Requirements: Proven technical knowledge of equipment operations and mechanical functions Working knowledge of workshop and field service operations Management ability to carry out training in a planned manner Communication skills required for dealer training, ability to utilize in-house organizations Strong management skills, be innovative, and have an understanding of what customer support means to a customer Excellent customer relations skill Proficiency in both Japanese and English language is required, both written and spoken. Excellent computer skills using Word, Power Point, Outlook and Excel software Geographical context in which knowledge is applied: Domestic |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | 喫煙室設置 |
| 更新日 | 2025/02/13 |
| 求人番号 | 4307863 |
採用企業情報
- 株式会社ボルボ・グループ・ジャパン
-
- 資本金100百万円
- 会社規模非公開
- 自動車・自動車部品
- その他
-
会社概要
【代表者】ジェスパー・バーレンフェルド、ヨハン・ハーバーツ
【資本金】1億円
【本社所在地】東京都港区六本木1丁目10番3-901
【事業内容】
■自動車、自動車部品、自動車の架装物及び自動車の付属品並びにその他機械器具及び工具の設計、
製造、売買、修理、整備、再生、改造並びに検査
■原動機、原動機付属品、発電機等の動力機械器具並びにそれらの部品並びにこれらに関連する総合設備
及びシステムの設計、製造、売買、修理、整備、再生並びに施工請負
■クレーン、フォークリフト等特殊車両、船舶及びそれらの部品の売買及び修理
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です