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Fraud Investigation Area Manager
年収：応相談
採用企業案件
Apple Japan合同会社
-
- 会社規模非公開
- その他
- その他
| 部署・役職名 | Fraud Investigation Area Manager |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
We believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with you! Inclusion is a shared responsibility and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. In this role, you will be responsible for leading 2 Team Leaders & a Senior Fraud Investigator who support our current Investigators in providing focused fraud investigation support for us and our customers. You will execute according to business requirements cascading from upper management. You will report directly to a Senior Area Manager, while working with the wider service teams, and Fraud Investigation management teams. You know what it takes to encourage a team to create an incredible customer experience with every interaction. You’re a role model and leader who advocates for their team! You are able to coach, mentor and guide a group of Team Managers, providing help when they need it and bringing out their very best. You know how to provide feedback and manage performance. You have a knack for strategic planning, program development, and forecasting business needs. If you are ready to inspire and lead, join and help us leave the world better than we found it. Responsibilities include: ・Lead direct staff of Team Managers and individual contributors. ・Work cross functionally with Retail Customer Care management, global peers, and internal partners on initiatives to improve aspects of the business. ・Work with Optimization, Coaching and Training teams to ensure partnerships are executed efficiently and effectively to drive operational improvements, identify methods to improve customer support, share best practices, and take action on improvement opportunities. ・Effectively execute on management and administrative tasks such as holding staff meetings, conducting regular one-on-ones, talent development, performance management, and defining goals and expectations for direct staff. ・Drive understanding of staff and specialists needs based on employee feedback. ・Identify possible ways to improve employee satisfaction. ・May require working non-standard business hours such as evenings and weekends. ・Lead team through changes by implementing strategies that invite participation, communicate vision and purpose, and measure success. |
| 応募資格 |
【必須（MUST）】 Minimum 1 year or more management experience of exempt and non-exempt employees required (4+ years preferred)Experience in people management with strong leadership background Ability to motivate individuals and teams Skilled in fundamentals of leadership Ability to quickly understand customer impact of issues and identify possible resolutions Strong analysis and problem solving skills Strong decision making skills and sound judgment Experience establishing and documenting improved efficiencies in workflow and system processes Ability to clearly identify goals, communicate vision for the team, and then deliver results consistent with that message Experience with SAP, spreadsheet management, and Keynote Excellent written and verbal communication skills Education: BS degree and/or 3-5 years experience in a customer service/support environment 【歓迎（WANT）】 Strong work ethic with a high degree of flexibilityAbility to work in a fast paced, challenging environment Detail oriented self-starter Role model inclusive leadership behaviors and embrace responsibility to build, develop and retain diverse teams Make space to listen, learn, and amplify diverse perspectives and experiences Confront barriers to greater inclusion with tenacity, care and commitment |
| アピールポイント | 管理職・マネージャー |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | その他 「就業場所が屋外である」、「就業場所によって対策内容が異なる」、「対策内容は採用時までに通知する」 などの場合がその他となります。面接時に詳しい内容をご確認ください |
| 更新日 | 2025/03/07 |
| 求人番号 | 4400141 |
採用企業情報
- Apple Japan合同会社
-
- 会社規模非公開
- その他
- その他
-
会社概要
【当社について】
Appleは1984年にMacintoshを登場させ、パーソナルテクノロジーに革命を起こしました。今日Appleは、iPhone、iPad、Mac、Apple Watch、Apple TVにより世界のイノベーションを牽引しています。Appleの4つのソフトウェアプラットフォーム――iOS、macOS、watchOS、tvOS――はすべてのApple製品でシームレスな体験を提供するとともに、App Store、Apple Music、Apple Pay、iCloudといった画期的なサービスで人々の可能性を拡げています。Appleの10万人以上の社員は世界で最も素晴らしい製品を創り出すこと、そして自分たちが生まれてきた世界をさらに良いものとして次世代へ残すことに邁進しています。
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です