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Leader for Colo/RH Management
年収：応相談
採用企業案件
MCデジタル・リアルティ株式会社
-
- 資本金200百万円
- 会社規模非公開
- 設備・電気
- プラント・エンジニアリング
- デベロッパー
- その他
| 部署・役職名 | Leader for Colo/RH Management |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
◆ Essential duties and responsibilities ◎ Position Summary The Team Leader for our Colocation and Remote Hands Management team is responsible for setting up the colocation and remote hands service plan for the customers and identifying areas of improvement in policies, procedures, and implement of changes. As a Team Leader, you will lead the internal Colocation and Remote Hands managers who assist and provide the technical oversight / guidance to onsite facility engineering/remote hands teams. Working cross-functionally with our Asset/Property Management, Technical Operations and Sales teams, you will ensure the objectives and goals of the customer services function is achieved. Additionally, this role monitors SLA performance and agreed KPIs, and supports new date center developments with regards to customer services aspects and requirements. ◎ Colocation Manager 〇 Project Management ・Create a project plan for each customer deployment in Colocation space. ・Track the deployment and update the project plan ・Create a bill of materials and scope/spec for each sub-trade required to implement the customer requirements. ・Provide a budget to actual cost analysis for each project. ・Collaborate with other teams, including sales, network operations, security, CSM (Customer Success Management), and facilities engineering management, to ensure seamless integration and coordination of Data Center services. 〇 Vendor Management ・Manage material construction vendors and contractors. ・Develop SOWs for customer deployment, review and coordinate pricing and contracts. ・Manage, direct and coordinate the activities of internal or contracted personnel or third parties who are providing services or performing work for the deployment projects. ・Qualify vendors and implement the company's procurement procedures including tendering projects, using RFPs, purchase orders, and cost tracking templates. ・Obtain and negotiate pricing for services in conjunction with the Real Estate Manager and/or Data Center Manager/DC Engineering Manager. ・Track vendor performance against contracts and SLAs. 〇 Customer Success Support ・Maintain a holistic understanding of Colocation customers’ portfolio; be proactive in anticipating their needs. ・Provide Customer Portal system training and technical support to customers. ・Leverage your relationship with customers along with our in-house tools/scorecards to ensure we are meeting all customer requirements and identifying ways to improve their experience with the company. Regularly meet with customers to ensure we are aligned with their needs. ・Meet regularly with the APAC DRT CS (Customer Success) members and help implement the global CS initiatives ◎ Remote Hands Manager ・Represent as the go-to person, ensuring efficient and effective service delivery to customers. ・Develop and implement standard operating procedures and workflows for remote hands services. ・Ensure compliance with company policies and procedures, industry standards, and best practices for Data Center operations and security. ・Manage Data Center inventory, tools, cables, X-connect audits, etc, and ensure that all assets are properly tracked and accounted for. ・Maintain a high level of customer satisfaction by delivering responsive, professional, and knowledgeable support to customers. ・Provide technical guidance and support to remote hands technicians & leads, ensuring that they have the necessary skills, training, and tools to perform their duties effectively. ・Availability to work outside of normal business hours and respond to emergency situations as needed. ・Actively contribute and deliver RH-related services for BMS/Security/Implementation projects. ・Collaborate with other teams, including sales, network operations, security, CSM (Customer Success Management), and facilities engineering management, to ensure seamless integration and coordination of Data Center services. ・Responsible for the daily remote hand operations of the Data Center, including troubleshooting issues, performing maintenance tasks, and managing vendors. ・Manage and allocate resources, including personnel and equipment, to ensure adequate coverage and timely response to customer requests. ・Work closely with the sales and sales engineering team to develop new business opportunities and expand the customer base for remote hands services, DC tours, and support customer audits." And many more.... ◆ Disclaimer This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. |
| 労働条件 |
<給与> スキル、経験、現年収を考慮して決定。 <勤務地> 東京都港区虎ノ門 大阪府箕面市 <リモートワーク> 基本オフィス出社。ただし案件によっては可能。 <勤務時間> 9:15~17:30 フレックス勤務可能 <昇給・賞与> 年収は査定により決定。 年次ボーナスはセールスインセンティブを受け取る営業職以外に支給。 ボーナスおよびセールスインセンティブは職務レベルにより変動。 <その他手当> 通勤手当 <休日> 土日祝 有給休暇：1年目10日、2年目以降20日付与。有効期限は付与から2年間。 年末年始休暇：12/29~1/3 産休・育休：法律に従う その他特別休暇：病気、養育、介護、結婚、葬儀、異動、裁判員 <福利厚生> 確定拠出年金 (企業型) カフェテリア型フリンジベネフィットプラン 言語、技術、ビジネス学習サポート 年次健康診断、インフルエンザ予防接種 |
| 応募資格 |
【必須（MUST）】 ◆ Experience・Minimum 5 years’ experience in a datacenter environment having strong IT and Management skills (e.g., project, vendor, and client management experiences handling Telco, Colocation, Remote Hands or related fields) ・Must have proven leadership or management experience of a technical team ・Experience working in a fast paced, high volume workplace and the ability to remain calm under high pressure. ・Experience in customer deployments in Colocation or related fields. ◆ Knowledge ・Expert level knowledge of data center infrastructure including racks, cages, electrical distribution, data cables, and networking equipment such as servers, routers, and switches. ◆ Skills ・Must have good problem determination/trouble shooting skills. ◆ Abilities ・Able to make effective presentations and respond to questions from groups of clients and customers. ・Self-starter mentality and the ability to work with minimal supervision. A good team player. ・Ability to track costs for all projects, using purchase orders and other tracking methods ・Strong organizational skills, attention to detail and openness to new ideas and procedures ◆ Language ・Fluent in Japanese. Must be able to read and write English. English conversation ability should be at least basic level. ◆ Education ・Technical college, or professional school graduate or higher (university graduate is preferable) 【歓迎（WANT）】 ◆ Knowledge・Expert level knowledge in reading/interpreting construction plans, one-line drawings, and construction specifications ◆ Abilities ・Working knowledge of Cost Accounting |
| アピールポイント | ベンチャー企業 女性管理職実績あり 2年連続売り上げ10％以上UP 産休・育休取得実績あり 社内公用語が英語 完全土日休み |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | 喫煙室設置 |
| 更新日 | 2025/04/16 |
| 求人番号 | 4524520 |
採用企業情報
- MCデジタル・リアルティ株式会社
-
- 資本金200百万円
- 会社規模非公開
- 設備・電気
- プラント・エンジニアリング
- デベロッパー
- その他
-
会社概要
【設立】2017年9月22日
【代表者】畠山 孝成
【資本金】2億円
【本社所在地】東京都港区虎ノ門1丁目3番1号
【事業内容】データセンターに係る企画、開発、運営、保守
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です