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Customer Success
年収：応相談
採用企業案件
MCデジタル・リアルティ株式会社
-
- 資本金200百万円
- 会社規模非公開
- 設備・電気
- プラント・エンジニアリング
- デベロッパー
- その他
| 部署・役職名 | Customer Success |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
◆ Position Summary Driving a Customer Obsessed mind-set is crucial to our continued success and the DC Operations team links together all elements of our operations to provide a best-in-class experience for our customer-base. Excellent service to customers is at the heart of our competitive advantage and as a member of the DC Operations team, your focus is to develop strong rapport and ensure each of our customers are successful with MC Digital Realty, so we can continue to retain them and expand with them. If you’re an individual with an entrepreneurial mind-set and enjoy tackling multiple challenges, this position offers you the opportunity to make a global impact. This position works directly with Sr. Leaders of fortune 500 companies across multiple industries and, if selected, you’ll be exposed to all areas of MC Digital Realty with multiple career path options available to you. ◆ Essential duties and responsibilities ・Execute life-cycle events throughout customer’s time with the company, including Closed Loop Management, Onboarding, Training, Implementation, Service Reviews, KPI/SLA Tracking, Escalations Management. ・Provide Customer Portal system training and technical support to customers. ・Leverage your relationship with customers along with our in-house tools/scorecards to ensure we are meeting all customer requirements and identifying ways to improve their experience with the company. Regularly meet with customers to ensure we are aligned with their needs. ・Partner with our Sales and Property/Asset Management teams to execute renewal agreements and identify customers that may be candidates for expansion to colo, scale and/or hyperscale solutions. ・Meet regularly with the APAC CS members and help implement the global CS initiatives. ・Proficiency in following competencies ・Awareness (Exceptional organizational skills, Sense of Urgency, Time Management, Ensures accountability) ・Corporate Acumen (Executive Savviness, Financial Acumen, Thinking Global, Thinking about Sales without being in sales) ・Communications (Responsive and Reliable, Sets expectations early and follows through often, Says no when appropriate, Solid written and verbal communications) ・Conflict Resolution (Deals well with conflict, Problem solver, Growth mind-set, Maintaining a positive attitude) ・Collaborative (Cross-functionally aligned, Trustworthy, Leveraging resources wisely, Self-awareness)" ・And many more.... ◆ Disclaimer This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. |
| 労働条件 |
<給与> スキル、経験、現年収を考慮して決定。 <勤務地> 東京都 <リモートワーク> 基本オフィス出社。ただし案件によっては可能。 <勤務時間> 9:15~17:30 フレックス勤務可能 <昇給・賞与> 年収は査定により決定。 年次ボーナスはセールスインセンティブを受け取る営業職以外に支給。 ボーナスおよびセールスインセンティブは職務レベルにより変動。 <その他手当> 通勤手当 <休日> 土日祝 有給休暇：1年目10日、2年目以降20日付与。有効期限は付与から2年間。 年末年始休暇：12/29~1/3 産休・育休：法律に従う その他特別休暇：病気、養育、介護、結婚、葬儀、異動、裁判員 <福利厚生> 確定拠出年金 (企業型) カフェテリア型フリンジベネフィットプラン 言語、技術、ビジネス学習サポート 年次健康診断、インフルエンザ予防接種 |
| 応募資格 |
【必須（MUST）】 ◆ Experience・3+ years of experience in customer success, account management or operations in preferably IT business or related fields ・Experience working in a fast paced, high volume workplace and the ability to remain calm under high pressure. ◆ Knowledge ・Understanding of data center operations is prefarable (fire suppression, mechanical, electrical) and IT infrastructure. ◆ Skills ・Proficiency in Microsoft Office Suite. ◆ Abilities ・Able to make effective presentations and respond to questions from groups of clients and customers. ・Self-starter mentality and the ability to work with minimal supervision. A good team player. ・Strong interpersonal skills to handle demanding customers ・Collaborative mindset (cross-functional alignment, resource management, self-awareness) ・Critical awareness (time management, urgency, accountability) ◆ Language ・Strong verbal and written communication and expression skills（Japanese and English）. ◆ Education ・College, or professional school graduate or higher (university graduate or higher is preferable) 【歓迎（WANT）】 ◆ Knowledge・Understanding of the customer journey, including onboarding, usage promotion, retention, upselling/cross-selling, etc. ・Basic understanding of contracts (SLA, MSA, NDA, etc.) ◆ Skills ・Conflict resolution skills (problem-solving, growth mindset, positive attitude) ◆ Abilities ・Ability to handle daily issues while driving process improvements ・Customer orientation (familiarity with management issues, financial understanding, global perspective) |
| アピールポイント | ベンチャー企業 女性管理職実績あり 2年連続売り上げ10％以上UP 産休・育休取得実績あり 社内公用語が英語 完全土日休み |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | 喫煙室設置 |
| 更新日 | 2025/04/16 |
| 求人番号 | 4524523 |
採用企業情報
- MCデジタル・リアルティ株式会社
-
- 資本金200百万円
- 会社規模非公開
- 設備・電気
- プラント・エンジニアリング
- デベロッパー
- その他
-
会社概要
【設立】2017年9月22日
【代表者】畠山 孝成
【資本金】2億円
【本社所在地】東京都港区虎ノ門1丁目3番1号
【事業内容】データセンターに係る企画、開発、運営、保守
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です