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| 部署・役職名 | Customer Success Manager （Japanese speaking） |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
当社パッケージを導入するにあたりお客様と、当社開発部隊の間に入り発生した問題を解決する役目を担います。また、使い方等のコンサルティングを行います。 Our CSMs have three key areas of expertise; •Customer Service － The CSM is the primary point of contact for the customer in a post－sales production environment, proactively coordinating with any other cross functional team or organization inside of our company. •Functional － The CSM will have an understanding of their customers’ industry and business processes, which may include a micro－vertical focus such as Healthcare, Distribution or Manufacturing. •Application – The CSM is our chief Adoption Officer for their respective customers. They help the customer optimize the utilization of their existing and available products, demonstrating features beyond core functionality and will ensure Best Practice adoption. The CSM can execute this adoption through 1:1 interaction with the customer, helping the customer engage Xtreme Support and peer group information sharing with other customers. The CSM can also facilitate fee based Subject Matter Expertise through our Consulting Services, our Education as well as the our Partner community. Our CSMs will focus on our applications such as Human Capital Management, Supply Chain and Finance applications. |
| 応募資格 |
【必須（MUST）】 （SKILL）• Application knowledge － Human Capital Management, Supply Chain Management or Finance are examples • Industry knowledge and experience • Excellent written/verbal communication and presentation skills • Excellent analytical, time management and organizational skills to manage multiple tasks simultaneously • Ability to respond quickly to changing demands and market conditions • Commitment to teamwork and ability to operate in a matrix management environment • Consultative account management skills • Great listener • Fluency in Japanese language as well as working knowledge of English is required. （EXPERIENCE） EDUCATION ＆ EXPERIENCE: • Bachelor’s Degree or equivalent experience • 7－10 years’ experience working in a service or support capacity within the software or high－tech industry • 5＋ years of experience managing critical customer issues with senior management • 3－5 years of combined successful experience in the following areas: account management, project management or implementation management experience in the software industry • Experience working with complex global organizations preferred • Proven creativity and thinking outside the box • Proven ability to communicate ideas effectively is required • Proven strong negotiation and influencing skills 【歓迎（WANT）】 • Experience with major ERPs and/or Financial applications• Experience working with key technology partners and vendors • Experience working with a Maintenance Sales, Premium Support, or Services organization to have a good working knowledge of maintenance and support |
| 更新日 | 2020/05/15 |
| 求人番号 | 533617 |
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転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です