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Management professional with 20-year career distinguished by promotion to challenging multi-branch assignments. Currently accountable for central California district containing 26 sites with total staff of 635 FTEs. Provide operational support to division, district, branch, and customer service managers in the areas of production management, quality control, policy, development, risk management, staffing, and customer service. Highlights of responsibilities and career accomplishments include the following:

• Staff Development & Training
• Branch/District Operations Management
• Customer Service & Client Retention
• Process & Controls, Cost Containment
• Sales & Business Development
• Information Systems

General Management-Business Development June 1994 - Present

• Increased district ranking from #8 to #1 for service and production management.
• Minimized total operating losses to 40% under plan, with 85% of sites under plan for risk management.
• Initiated new policy for currency handling with resultant savings to company of $1.5 million.
• Played an integral role in organizing a new central California division comprising 250 branches.
• Designed an improved system (subsequently implemented statewide in some 500 sites) for out-of-balance conditions and cash shortages.
• Directed the integration of two newly acquired branches into corporate system with minimal downtime; success acknowledged by Senior Vice President with written commendation.
• Earned excellent biannual corporate audit ratings for cash control, security, and policy compliance.

Certified Instructor June 1987 - May 1994

• Certified instructor for National Banks’s Retail University: wrote and taught corporate courses for executive training program （topics included production management, ethics, understanding branch reports）.
• Assigned in writing job descriptions for operations staff utilized systemwide （520 locations）.
• Cross-trained operations staff well beyond scope of normal job profiles; efforts resulted in increased productivity, reduced loss liability, and improved customer service response time.

Human Resources Manager June 1983 - May 1987

• Administered corporate human resource policies.
• Recruited and interviewed candidates for midmanagement positions.
• Conducted monthly officer meetings, addressing policy changes, training, and problem-solving needs.